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2009 gibson sg standard inlay and finish

#1 User is offline   resende13 

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Posted 17 May 2013 - 07:49 PM

hello all,
I bought a new gibson sg standard serial number 005591395
and the inlay on the 12th fret fell off and i lost it, this seems really strange it never happened to me on any guitar, nor did I ever saw it happening to other people, let alone in a gibson standard
my question is how can i get a new inlay cut and with gibson specc, i noticed the inlays came kinda yellowed from factory, witch is a feature i really enjoy, but it seems kinda hard to find one with the same coloring
i paid alot of money for the guitar, spilled sweat and tears in order to buy it, i really dont feel like paying for a full replacing of all the inlays,
another thing that happened was in the back of the neck, there are bubbles in the lacquer, that seems really hard to belive in a 1000 dollar + guitar
i really dont know what to do, this guitar gives me alot of problems
i also had to have the frets sanded down because there were depressions in the frets where the fret meets the string, and it was screwing the intonation.
i just want to know my options, thank you
compliments
PS: i sent an email to repairrequest@gibson.com but still got no reply

#2 User is offline   cjsinla 

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Posted 18 May 2013 - 07:20 AM

View Postresende13, on 17 May 2013 - 07:49 PM, said:

hello all,
I bought a new gibson sg standard serial number 005591395
and the inlay on the 12th fret fell off and i lost it, this seems really strange it never happened to me on any guitar, nor did I ever saw it happening to other people, let alone in a gibson standard
my question is how can i get a new inlay cut and with gibson specc, i noticed the inlays came kinda yellowed from factory, witch is a feature i really enjoy, but it seems kinda hard to find one with the same coloring
i paid alot of money for the guitar, spilled sweat and tears in order to buy it, i really dont feel like paying for a full replacing of all the inlays,
another thing that happened was in the back of the neck, there are bubbles in the lacquer, that seems really hard to belive in a 1000 dollar + guitar
i really dont know what to do, this guitar gives me alot of problems
i also had to have the frets sanded down because there were depressions in the frets where the fret meets the string, and it was screwing the intonation.
i just want to know my options, thank you
compliments
PS: i sent an email to repairrequest@gibson.com but still got no reply


Inlay fell out? Were you using any fretboard oils or cleaners?

Bubbles on the back of the neck? How do you store this guitar, on a stand?

Indents on frets are normal wear on many guitars, I have some with deep indents but never noticed it having an effect on intonation.
1959 Les Paul Jr
1960 Melody Maker
1979 Flying V
1979 Explorer
1982 Heritage Flying V
1982 30th Anniversary Les Paul
2006 VOS 1960 Les Paul Special
2010 SG Classic
2011 50th Anniversary Pete Townsend SG
2011 61ri SG
2011 VOS 1960 Les Paul Special
2012 Gloss Series Flying V
2013 SG Original
2013 Les Paul Traditional
2013 61 Les Paul SG
2014 Les Paul Traditional

#3 User is offline   resende13 

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Posted 20 May 2013 - 01:07 PM

hi, thank you for the reply
i only used fret board oil very occasionally since i don't own any, probably Dunlop brand, i only store the guitar on a vertical stand on my bedroom hanging by the neck, but mostly in the case, with the proper humidity regulator thingy that came with the guitar since i don't like it accumulating dust behind the strings on the pickups, i am really careful with her, its very painful seeing her like this. she has been a loyal companion.
is there anyway i can get just a 12th fret inlay from Gibson with the right coloration if i send them a picture? i'm willing to pay for it.
the bubbles are really small humps on the back of the neck, but that's fine, it doesn't bother me
the inlay is the biggest problem
please if someone from Gibson can help me i'd really appreciate it, i want to see her well, it's like she's missing a tooth and every time she smiles i'm faced with a hole where an amberish pearly trapezoid should be.

halp gibson dentists!

#4 User is offline   resende13 

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Posted 22 May 2013 - 08:13 PM

suggestions anyone?

#5 User is offline   kidblast 

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Posted 23 May 2013 - 08:00 AM

I'd be contacting customer service by phone if I was you...

did you buy this new? if so do you still have your sales slip?

I don't think this would be considered a "finish" problem, so the Warranty ought to apply.

if you are not the original owner, you're sort of pimped, you'll be paying for the repair I think.

what is this btw: with the proper humidity regulator thingy

this isn't that little pack of silica gell is it? if it is,, toss it, that's only used for shipping.
the wood needs to have some moisture retained in the winter, and you want to avoid moisture in the summer.
Keep it in the case is the best way to control it.

#6 User is offline   resende13 

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Posted 24 May 2013 - 11:16 PM

yes i bought it new, i still have the sales slip yes,
yeah i'm talking about the silica gel, i always kept it on the case,
i'll be contacting customer support later today, and i'll post the follow up
thank you for the reply
cheers!

#7 User is offline   resende13 

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Posted 25 May 2013 - 05:51 AM

ok so an update on the situation,
i called customer services, got an automated voice telling me to press buttons, and its been 35 minutes of an annoying waiting tune, 2 months since i tried to contact gibson, and i haven't been able to reach a single person, except for the people on this forum who kindly replied and gain nothing from it.
I must say, i'm beginning to question if gibson really lives up to their name, although i love my guitar, I've had too many problems with it, oh yeah also i forgot to mention that after 1 year of getting the guitar brand new, i had to replace the knobs, since one of them simply broke and the letters faded on them all.
i have a 400 dollar ibanez that's been trough hell and came back with less marks than my gibson that cost me 1200 dollars and has been treated like a prince.

#8 User is offline   cjsinla 

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Posted 25 May 2013 - 07:14 PM

View Postresende13, on 25 May 2013 - 05:51 AM, said:

ok so an update on the situation,
i called customer services, got an automated voice telling me to press buttons, and its been 35 minutes of an annoying waiting tune, 2 months since i tried to contact gibson, and i haven't been able to reach a single person, except for the people on this forum who kindly replied and gain nothing from it.
I must say, i'm beginning to question if gibson really lives up to their name, although i love my guitar, I've had too many problems with it, oh yeah also i forgot to mention that after 1 year of getting the guitar brand new, i had to replace the knobs, since one of them simply broke and the letters faded on them all.
i have a 400 dollar ibanez that's been trough hell and came back with less marks than my gibson that cost me 1200 dollars and has been treated like a prince.


I actually had pretty good luck emailing customer service. They've responded every time i asked a question. You can find the link for that

Here

1959 Les Paul Jr
1960 Melody Maker
1979 Flying V
1979 Explorer
1982 Heritage Flying V
1982 30th Anniversary Les Paul
2006 VOS 1960 Les Paul Special
2010 SG Classic
2011 50th Anniversary Pete Townsend SG
2011 61ri SG
2011 VOS 1960 Les Paul Special
2012 Gloss Series Flying V
2013 SG Original
2013 Les Paul Traditional
2013 61 Les Paul SG
2014 Les Paul Traditional

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