the dog Posted March 25, 2014 Share Posted March 25, 2014 These spots just showed up. I was looking guitar over on Sunday and I noticed them. I bought it from Sweetwater and sent them pictures. Their guitar tech said something to the effect of wood gassing and getting between wood and finish. They would like Gibson to look at it. They offered to assist me with Gibson. Anybody have an opinion on this? I don't really feel like sending it to them Link to comment Share on other sites More sharing options...
rct Posted March 25, 2014 Share Posted March 25, 2014 Water/moisture/humidity under the paint definitely looks like that. Good luck with it. rct Link to comment Share on other sites More sharing options...
charlie brown Posted March 25, 2014 Share Posted March 25, 2014 These spots just showed up. I was looking guitar over on Sunday and I noticed them. I bought it from Sweetwater and sent them pictures. Their guitar tech said something to the effect of wood gassing and getting between wood and finish. They would like Gibson to look at it. They offered to assist me with Gibson. Anybody have an opinion on this? I don't really feel like sending it to them Yeah, but that's something that shouldn't happen, especially this soon! I'd send it back, have them either replace it, or refinish it! CB Link to comment Share on other sites More sharing options...
the dog Posted March 26, 2014 Author Share Posted March 26, 2014 Sweetwater wants me to send it back. They sent me a return authorization number and they will be sending it back to Gibson. About 4 to 6 weeks in shop time. Thanks for your help. Link to comment Share on other sites More sharing options...
Bender 4 Life Posted March 27, 2014 Share Posted March 27, 2014 tough break...... hope they fix it well for you Link to comment Share on other sites More sharing options...
Levism Posted March 28, 2014 Share Posted March 28, 2014 Sweetwater wants me to send it back. They sent me a return authorization number and they will be sending it back to Gibson. About 4 to 6 weeks in shop time. Thanks for your help. Wow, I read this last night and really felt for you as I also own a sig T. So I am preparing for my usual Friday night jam at the house and I'm pulling out my guitars and decide maybe i'll check mine out too. I have one spot identical to yours. unbelievable. I have to put on the original pieces now and also take mine in tomorrow……... Link to comment Share on other sites More sharing options...
Levism Posted March 29, 2014 Share Posted March 29, 2014 Mine is already pretty beat up from shows and completely customized I dont think this issue will apply to me. What color is yours? Link to comment Share on other sites More sharing options...
the dog Posted March 29, 2014 Author Share Posted March 29, 2014 I see the spot on yours. Good luck. Keep us informed. Link to comment Share on other sites More sharing options...
the dog Posted April 8, 2014 Author Share Posted April 8, 2014 I just received an RMA from Gibson. Sweetwater will be sending guitar to Gibson. When Gibson evaluates guitar and takes corrective action it will be shipped to my address directly from Gibson. I will keep you updated. Link to comment Share on other sites More sharing options...
capmaster Posted April 8, 2014 Share Posted April 8, 2014 I just received an RMA from Gibson. Sweetwater will be sending guitar to Gibson. When Gibson evaluates guitar and takes corrective action it will be shipped to my address directly from Gibson. I will keep you updated. Good luck for everything going your way. I look forward to an update from you. Link to comment Share on other sites More sharing options...
Levism Posted April 9, 2014 Share Posted April 9, 2014 I just received an RMA from Gibson. Sweetwater will be sending guitar to Gibson. When Gibson evaluates guitar and takes corrective action it will be shipped to my address directly from Gibson. I will keep you updated. Agreed. I hope it works out for you. I have had my sig t in at my dealer for over two weeks now. They say there guy needs to look at it to verify that it wasn't me that mistreated the guitar. I even showed them your post on here. I will certainly be anxious to hear what happens with yours. Link to comment Share on other sites More sharing options...
Levism Posted April 16, 2014 Share Posted April 16, 2014 Agreed. I hope it works out for you. I have had my sig t in at my dealer for over two weeks now. They say there guy needs to look at it to verify that it wasn't me that mistreated the guitar. I even showed them your post on here. I will certainly be anxious to hear what happens with yours. I finally received word today that my Sig T was checked over by the tech at Long and Mcquade. He confirmed that in his opinion this resulted from the factory sealant process. He couldn't find any evidence of the guitar being misused or stored incorrectly ( that's because I store it in its case if not in my hands) He sent pictures to gibson who replyed. "Warranty does not include any defects the finishing". He proceeded to both sympathize and explain that in the US it's very easy to have companies like GC and sweet water just send them back with ease. Because I'm in Canada, Long and Mcquade does deal directly with Gibson as there is no direct rep. That part really seems like a non issue to me. Gibson is considered leaders in the market so I don't understand why a middle man cannot then mediate this issue. So. Now I've got to handle this myself. I don't like to be that guy who complains on the forum , and I can only Gibson will address this similar to how they handled yours hpharley90. There is actually one more spot now since I checked it in to long and mcquade , further justifying the case. I've purchased 6 Gibson's in just over one year and after the paint flaw on my 225 I really hope the big guy stand by their product. Link to comment Share on other sites More sharing options...
the dog Posted April 16, 2014 Author Share Posted April 16, 2014 I finally received word today that my Sig T was checked over by the tech at Long and Mcquade. He confirmed that in his opinion this resulted from the factory sealant process. He couldn't find any evidence of the guitar being misused or stored incorrectly ( that's because I store it in its case if not in my hands) He sent pictures to gibson who replyed. "Warranty does not include any defects the finishing". He proceeded to both sympathize and explain that in the US it's very easy to have companies like GC and sweet water just send them back with ease. Because I'm in Canada, Long and Mcquade does deal directly with Gibson as there is no direct rep. That part really seems like a non issue to me. Gibson is considered leaders in the market so I don't understand why a middle man cannot then mediate this issue. So. Now I've got to handle this myself. I don't like to be that guy who complains on the forum , and I can only Gibson will address this similar to how they handled yours hpharley90. There is actually one more spot now since I checked it in to long and mcquade , further justifying the case. I've purchased 6 Gibson's in just over one year and after the paint flaw on my 225 I really hope the big guy stand by their product. I hope it all will work out for you. I don't even know what is going on with mine. Thursday the 17th will be three weeks to the day I shipped to Sweetwater. I called Gibson service yesterday and gave the person that answered the phone my RMA number. He said my name and I replied that's me. I proceeded to ask if if I would be able to get a status update. He couldn't tell me anything yet. He didn't think it was signed in because there was nothing on my file yet.He told me to call back next Thursday. By then something should be in my file. So that's where I'm at now. On a different note. I just sent in my registration last week for my new Explorer. I was reading the warranty and it states "Cracking,discoloration or damage of any sort to the finish or plating for any reason is NOT covered by warranty." Link to comment Share on other sites More sharing options...
Levism Posted April 17, 2014 Share Posted April 17, 2014 This new into the life of the instrument it will be covered Im sure. I'll call tomorrow and see what I can learn speaking directly to them. Keep you posted. Link to comment Share on other sites More sharing options...
the dog Posted April 30, 2014 Author Share Posted April 30, 2014 I just got off the phone with Gibson customer service. They said they will be replacing guitar and will ship next week. Link to comment Share on other sites More sharing options...
Levism Posted May 1, 2014 Share Posted May 1, 2014 I just got off the phone with Gibson customer service. They said they will be replacing guitar and will ship next week. This is very good to hear. I'm glad they are taking care of you. Gibson emailed me yesterday and told me I had to contact Yorkville sound the international dealer for Canada as they do not handle warranty concerns in Canada. Placed phone calls only to get a voicemail. Onto phase 4 and contact Yorkville. I love my sig t. Sure hope this gets sorted out soon. Link to comment Share on other sites More sharing options...
the dog Posted May 1, 2014 Author Share Posted May 1, 2014 They dont make a Signature T anymore what are you getting? Hmm.... I'm assuming I'm getting a T. Nothing was asked or said to me about no Ts. My thought was they have all the parts. Just put one together.I'm sure they can dig up a T truss rod cover. :lol: I will have to wait and see what happens. Good question though. Link to comment Share on other sites More sharing options...
the dog Posted May 1, 2014 Author Share Posted May 1, 2014 I just checked my e-mail and Gibson sent me a fedex tracking number and I'll have my new guitar on Monday the 5th. Link to comment Share on other sites More sharing options...
Levism Posted May 2, 2014 Share Posted May 2, 2014 Great news! The rep for Gibson in Canada contacted me today and has inquired with Gibson USA regarding the guitar being sent to Gibson for repairs!!! Link to comment Share on other sites More sharing options...
the dog Posted May 2, 2014 Author Share Posted May 2, 2014 Great news! The rep for Gibson in Canada contacted me today and has inquired with Gibson USA regarding the guitar being sent to Gibson for repairs!!! Good for you...You being in Canada it might take a little longer but at least it's moving along. As far as repairs I would think it would be replaced like mine.I'm happy for you. Keep us updated. Anyway I'll post pics of my new one next week when I get it. I hope it looks good. I'm a little worried because my first one I bought I had a pick of 5 goldtops. I picked the one that the wood on the back looked best to me. Now I'm just getting whatever one they want to send to me. Link to comment Share on other sites More sharing options...
Levism Posted May 3, 2014 Share Posted May 3, 2014 Good for you...You being in Canada it might take a little longer but at least it's moving along. As far as repairs I would think it would be replaced like mine.I'm happy for you. Keep us updated. Anyway I'll post pics of my new one next week when I get it. I hope it looks good. I'm a little worried because my first one I bought I had a pick of 5 goldtops. I picked the one that the wood on the back looked best to me. Now I'm just getting whatever one they want to send to me. Yeah it's really difficult holding on to her not knowing if they will replace her or repair her. I'm pretty attached to it and you don't know what your really going to get having never played or seen your replacement before. the unknown is a little unnerving. I But as you said yes I'm relived it's moving forward. I can't wait to see your pictures. I'm living vicariously through you right now! Link to comment Share on other sites More sharing options...
the dog Posted May 5, 2014 Author Share Posted May 5, 2014 My new Sig T arrived today!!! A quick look at and looks fine.There were brand new strings on it and I brought them in tune. I check intonation. Perfect. I really like the action also. So I plugged it in and before I new it 2 hours had past.I'm enjoying playing it. These new Gibson strings really dirtied up my finger tips. Right now I like it better than my other T. I like the neck near the nut better. And I think this guitar has a 1 piece back. My other guitar had a 2 piece. This here is a picture of each guitar back.(old and new) And the front of the new guitar. I already removed truss rod T. Link to comment Share on other sites More sharing options...
Levism Posted May 9, 2014 Share Posted May 9, 2014 My new Sig T arrived today!!! A quick look at and looks fine.There were brand new strings on it and I brought them in tune. I check intonation. Perfect. I really like the action also. So I plugged it in and before I new it 2 hours had past.I'm enjoying playing it. These new Gibson strings really dirtied up my finger tips. Right now I like it better than my other T. I like the neck near the nut better. And I think this guitar has a 1 piece back. My other guitar had a 2 piece. This here is a picture of each guitar back.(old and new) And the front of the new guitar. I already removed truss rod T. Wow! Congrats ! Very cool that you enjoy the LP more than you did the last. All the best with this one! Link to comment Share on other sites More sharing options...
Levism Posted May 9, 2014 Share Posted May 9, 2014 My new Sig T arrived today!!! A quick look at and looks fine.There were brand new strings on it and I brought them in tune. I check intonation. Perfect. I really like the action also. So I plugged it in and before I new it 2 hours had past.I'm enjoying playing it. These new Gibson strings really dirtied up my finger tips. Right now I like it better than my other T. I like the neck near the nut better. And I think this guitar has a 1 piece back. My other guitar had a 2 piece. This here is a picture of each guitar back.(old and new) And the front of the new guitar. I already removed truss rod T. Wow! Congrats ! Very cool that you enjoy the LP more than you did the last. All the best with this one! Link to comment Share on other sites More sharing options...
capmaster Posted May 9, 2014 Share Posted May 9, 2014 Congrats, HP, nice guitar, glad you like it! You're right with the back. Most Gibson USA Les Paul guitars may have one or two piece bodies. By the way, I'm with you, and like you and Donny I also would replace the "Deutsche Telekom T" truss rod cover. However, I generally like blank TRCs over hotstamped, inked or engraved ones. Swapped them on all Gibsons it applied to. B) Link to comment Share on other sites More sharing options...
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