rabinnh Posted April 14, 2015 Share Posted April 14, 2015 I have 5 Gibson guitars, a 1996 LP Custom Shop Standard, a 2011 Traditional, a 2008 Special, a 1974 L5S, and a 2006 Historic J-200. Over the last year I've twice submitted questions using the email form on their contacts page and I've never heard a peep from them. Has anyone ever had success getting a response? Thanks for any feedback. Link to comment Share on other sites More sharing options...
btoth76 Posted April 14, 2015 Share Posted April 14, 2015 Hello and welcome to the Forums! Yes, they do answer. Did You try any of these channels: http://www2.gibson.com/Support/Tech-Support.aspx? Cheers... Bence Link to comment Share on other sites More sharing options...
rabinnh Posted April 14, 2015 Author Share Posted April 14, 2015 Yes, I've posted directly from the Gibson.com contact page. Silence. Link to comment Share on other sites More sharing options...
retrorod Posted April 16, 2015 Share Posted April 16, 2015 Yes, I've posted directly from the Gibson.com contact page. Silence. Tell them that you are living in China. They may reply?....or not. Seems that Customer Service is 'lacking' in the new millennium for a lot of corporations. I complained about the Scott toilet paper that I buy on a toll-free number and got all kinds of 'free' coupons,,,,No Shiite!!!! Link to comment Share on other sites More sharing options...
ARN54 Posted April 30, 2015 Share Posted April 30, 2015 Sounds like a good idea. If I run out of tp i can use the coupons! Link to comment Share on other sites More sharing options...
Martin 1940D28 Posted May 2, 2015 Share Posted May 2, 2015 You'd have a much better chance of a return to your email, with your credit card number included, or a pre paid envelope with American cash money in it, just as long as it is an easy question to answer. Your question might be more accurately answered by a very few, and I mean a very few members that frequent this forum. Good luck to you which way you decide to go. Link to comment Share on other sites More sharing options...
HEADKNOCKER Posted May 8, 2015 Share Posted May 8, 2015 From what I've seen by others asking before the answer is YES but no one can figure out WHY they got a response & others Don't seem too??? Try giving them a call & get instant gratification @ the same time.. Good Luck & see you over at mylespaul.com/forum Here's Gibsons Phone #s USA: 1-800-4GIBSON Europe: 00+8004GIBSON1 Link to comment Share on other sites More sharing options...
retrorod Posted May 19, 2015 Share Posted May 19, 2015 Sounds like a good idea. If I run out of tp i can use the coupons! Dollar here....dollar there....all adds up to "***-wipe" anyway. Link to comment Share on other sites More sharing options...
Berd Posted June 18, 2015 Share Posted June 18, 2015 Too funny. Link to comment Share on other sites More sharing options...
Berd Posted June 18, 2015 Share Posted June 18, 2015 Back to the Gibson " contact us" line.... I have had one and one only ever connection to a personal response. I asked about sourcing a replacement part for my '86 SG special 400. They said: I don't know how we could help you with that. And that was it. I would have received more help from the local pawnshop. Berd.i Link to comment Share on other sites More sharing options...
kidblast Posted June 18, 2015 Share Posted June 18, 2015 not to be a putz, but Berd, why not add a little bit of info and tell us what part you were sourcing. because IME, Gibson Customer Support has been excellent. I've called for replacement parts at least three times.. and at least three times, they have not only shipped what I needed, but in two cases "Extra" parts in case I ever needed them again.. for free.......... Link to comment Share on other sites More sharing options...
Berd Posted June 22, 2015 Share Posted June 22, 2015 Great comment, not a putz at all. I have an '86 SG special 400 that came with an HSS configuration. The two single coil are mounted in a humbucker style mount, but sized for single coils. The photo shows she has some wear after 30 years ( I bought used). I wanted to refresh but would rather have the stock look so I need replacement parts. I will have to measure and get them custom built....unless there is someone out there.... not to be a putz, but Berd, why not add a little bit of info and tell us what part you were sourcing. because IME, Gibson Customer Support has been excellent. I've called for replacement parts at least three times.. and at least three times, they have not only shipped what I needed, but in two cases "Extra" parts in case I ever needed them again.. for free.......... Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.