Cobalt Posted June 3, 2015 Share Posted June 3, 2015 So I have an Epiphone Swingster that I bought in 2011 and it accidentally fell over on me and broke a part on the Bigsby. What broke was the little ring that holds on the Bigsby arm. I did find a website that had what looked like to be the piece but i wanted to be sure so I sent a email to Epiphone Customer Service. I told my situation and enclosed a photo to them. They got back to me and asked me for the Serial Number and I sent it to them. The next day I received an email saying that they were sending the part out to me free of charge. Well I was very pleased with that as i was not expecting that at all. So today the part came and to my surprise they sent me the entire Bigsby unit. My hat's off to Epiphone and their customer service. They went way above and beyond any expectations I had. I just wanted to post that. Link to comment Share on other sites More sharing options...
Steve112 Posted June 3, 2015 Share Posted June 3, 2015 So I have an Epiphone Swingster that I bought in 2011 and it accidentally fell over on me and broke a part on the Bigsby. What broke was the little ring that holds on the Bigsby arm. I did find a website that had what looked like to be the piece but i wanted to be sure so I sent a email to Epiphone Customer Service. I told my situation and enclosed a photo to them. They got back to me and asked me for the Serial Number and I sent it to them. The next day I received an email saying that they were sending the part out to me free of charge. Well I was very pleased with that as i was not expecting that at all. So today the part came and to my surprise they sent me the entire Bigsby unit. My hat's off to Epiphone and their customer service. They went way above and beyond any expectations I had. I just wanted to post that. Good to know, Cobalt. That's really decent customer service. If a new part is needed, that certainly makes life a lot easier. As a new Epiphone owner, I'm now more confident that should I require servicing of some kind, the company will step up! Nice! Link to comment Share on other sites More sharing options...
kidblast Posted June 3, 2015 Share Posted June 3, 2015 wow, that's great service.. Thanks for sharing this experience. Link to comment Share on other sites More sharing options...
Thomse Posted June 3, 2015 Share Posted June 3, 2015 Epiphone customer service has all ways done good by me . My Les Paul ultra 3 . had wiring problems the sent me all the right new parts . Link to comment Share on other sites More sharing options...
the dog Posted June 13, 2015 Share Posted June 13, 2015 cool..man hats off to Epiphone.....great to hear.... Link to comment Share on other sites More sharing options...
Abutcher Posted June 26, 2015 Share Posted June 26, 2015 I'm finding it hard to find anything not to like about Epiphone and their guitars! Link to comment Share on other sites More sharing options...
Campbell Posted June 29, 2015 Share Posted June 29, 2015 I've written to Epiphone's customer service people on a few occasions now, mostly just technical questions as apposed to problems. Though it may take them several days to respond (understandably), they always reply and have been helpful. Link to comment Share on other sites More sharing options...
Dennis G Posted June 30, 2015 Share Posted June 30, 2015 I'm finding it hard to find anything not to like about Epiphone and their guitars! Plus one, brother, plus one! And to the OP, thanks for sharing your great experience. Link to comment Share on other sites More sharing options...
Cougar Posted June 30, 2015 Share Posted June 30, 2015 The next day I received an email saying that they were sending the part out to me free of charge. Well I was very pleased with that as i was not expecting that at all. So today the part came and to my surprise they sent me the entire Bigsby unit. No way! That sort of thing just doesn't happen in this day and age. Yay Epiphone! Link to comment Share on other sites More sharing options...
DCUGooner Posted June 30, 2015 Share Posted June 30, 2015 I chipped one of the tone knobs on my lefty Casino and customer service was very helpful in providing a replacement, although I don't think they initially realized that the tone and volume knobs for left-handed guitars have a different configuration from the right-handed ones. Link to comment Share on other sites More sharing options...
Larsongs Posted July 1, 2015 Share Posted July 1, 2015 I have had great experiences with Epiphone & Gibson re; Customer Service & Warranty Repair work done at the Factory. They are excellent in my experience. Lucky Link to comment Share on other sites More sharing options...
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