jcambers Posted June 22, 2015 Share Posted June 22, 2015 I borrowed a 2015 Les Paul Deluxe (goldtop) over the weekend. I love the guitar. Plays great, sounds great. I spent some time with the G-Force system; tried a few different pre-set tunings and, for the most part, it worked well. I took it to church Sunday morning to try during the set. I inserted it, pressed the "on" button (lower right corner) and nothing came on. No lights, no nothing. So, I figured I needed to charge it. I plugged it into the adaptor, red light turned on (meaning is needed to be charged), waited for an hour or more until the green light came on the adaptor (meaning it's charged), and inserted the battery back into the headstock system (correctly, obviously). Nothing. Again, no lights. Didn't go on at all. I tried the charging process again but the green light automatically came on when I plugged the adaptor in again (likely, because it was fully charged). I also tried "resetting" the system but nothing. It's a brand new guitar; never been used before outside the store. Anybody else have this problem? Manual said nothing about this particular problem. Link to comment Share on other sites More sharing options...
Searcy Posted June 23, 2015 Share Posted June 23, 2015 That's a new one on me. Are you sure no one tried to install the battery wrong and broke the conections? Link to comment Share on other sites More sharing options...
southernhip Posted August 1, 2015 Share Posted August 1, 2015 I also have this same problem. Bought this Gibson Guitar just a few hours ago, charger shows green light charged but the turner will not turn on. FYI the battery will only go in one way and one way only and lock in place, push in again to remove to charge. I put the in the battery and I get nothing, no lights, zip, zero, Nada. Link to comment Share on other sites More sharing options...
southernhip Posted August 1, 2015 Share Posted August 1, 2015 I borrowed a 2015 Les Paul Deluxe (goldtop) over the weekend. I love the guitar. Plays great, sounds great. I spent some time with the G-Force system; tried a few different pre-set tunings and, for the most part, it worked well. I took it to church Sunday morning to try during the set. I inserted it, pressed the "on" button (lower right corner) and nothing came on. No lights, no nothing. So, I figured I needed to charge it. I plugged it into the adaptor, red light turned on (meaning is needed to be charged), waited for an hour or more until the green light came on the adaptor (meaning it's charged), and inserted the battery back into the headstock system (correctly, obviously). Nothing. Again, no lights. Didn't go on at all. I tried the charging process again but the green light automatically came on when I plugged the adaptor in again (likely, because it was fully charged). I also tried "resetting" the system but nothing. It's a brand new guitar; never been used before outside the store. Anybody else have this problem? Manual said nothing about this particular problem. You ever get a reply from Gibsom? If so what did they say or do. Link to comment Share on other sites More sharing options...
Searcy Posted August 4, 2015 Share Posted August 4, 2015 I also have this same problem. Bought this Gibson Guitar just a few hours ago, charger shows green light charged but the turner will not turn on. FYI the battery will only go in one way and one way only and lock in place, push in again to remove to charge. I put the in the battery and I get nothing, no lights, zip, zero, Nada. I have seen report of one unit where someone tried to install the battery backwards and broke the battery case. The unit still worked but had to be taped together. I would return the guitar if I were you. Link to comment Share on other sites More sharing options...
jaygl Posted August 5, 2015 Share Posted August 5, 2015 Lol....stop buying the 2015 crap! Link to comment Share on other sites More sharing options...
Poushal Posted November 1, 2016 Share Posted November 1, 2016 I have the same problem. Fresh out of the box Les Paul 2015. The thing just won't turn on. The battery is fully charged and properly inserted. Gibson customer service was like it's not us it's tronical. Contact them! Link to comment Share on other sites More sharing options...
Searcy Posted November 1, 2016 Share Posted November 1, 2016 If it were me I would return the guitar. Let Gibson worry about contacting Tronical. Link to comment Share on other sites More sharing options...
Poushal Posted November 1, 2016 Share Posted November 1, 2016 I would return except for the fact that I live in Mauritius (a rather remote island) and it would cost an exorbitant amount of money which won't be refunded. Link to comment Share on other sites More sharing options...
Searcy Posted November 2, 2016 Share Posted November 2, 2016 Then I guess your only option is to contact Tronical and see if they will send you another board. Link to comment Share on other sites More sharing options...
Poushal Posted November 4, 2016 Share Posted November 4, 2016 Yes, I was in contact with a sales rep from Tronical and the usual procedures (pictures of inside the battery compartment, battery contacts etc), they have agreed to send me a new electronic as warranty replacement. The customer service was excellent, very responsive and respectful. Kudos to Chris Adams on a well run company. I have not received the new board yet. Will keep you posted. Link to comment Share on other sites More sharing options...
Searcy Posted November 5, 2016 Share Posted November 5, 2016 Fantastic! They are very easy to install. Link to comment Share on other sites More sharing options...
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