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Epiphone customer service


357bullfrog

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This mught get long so grab a coffee and stay with me. Its important

As yall remember i recently got the slash les paul and it was supposed to have i,cluded a pickgaurd purposely left off but in the case. Seems slash wanted it that way. Mine did not include it so i contacted epiphone and a Mr Jon Sutherland PERSONALLY emailed me and asked for the ssn. He mailed back and said infact it wS supposed to have the pickgaurd included but after talking i informed him im the second owner and have no recipt. After a while ...infact at 3.30 this am he emailed back and said he was sending one to me anyway so i could keep the whe set togather as i tended. Now he is in Nashville at Gibson but yet he did this for me which shows the Gibson/Epiphone company really cates about its customers. I know another large US guitar company that would not have done that im pretty sure. I just had to tell yall how satisfied i am and not cause of the part alone but the personal attention my problem was given

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