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Unable to activate Deckadance LE

#1 User is offline   Maxie_Z 

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Posted 07 January 2017 - 06:13 PM

Hello,

I just purchased a CMD Studio 4a. I registered my device to CakeWalk and now I'm trying to get it to work with Deckadance 2 LE. I've download the demo version. I ask for a activation request, successfully log in and get the .dat file. When I return to Deckadance and "Import Activation Response", every time I get "Activation response file failure. Stanton Deckadance is not activated." I am using the demo version 2.61, Stanton Deckadance OEM 2.5 and Deckadance v2 LE (Behringer OEM) are in My Products in CakeWalk. Im just not sure whats wrong. Im using Mac

Please, if someone could help!
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#2 User is offline   Maxie_Z 

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Posted 07 January 2017 - 07:02 PM

View PostMaxie_Z, on 07 January 2017 - 06:13 PM, said:

Hello,

I just purchased a CMD Studio 4a. I registered my device to CakeWalk and now I'm trying to get it to work with Deckadance 2 LE. I've download the demo version. I ask for a activation request, successfully log in and get the .dat file. When I return to Deckadance and "Import Activation Response", every time I get "Activation response file failure. Stanton Deckadance is not activated." I am using the demo version 2.61, Stanton Deckadance OEM 2.5 and Deckadance v2 LE (Behringer OEM) are in My Products in CakeWalk. Im just not sure whats wrong. Im using Mac

Please, if someone could help!


Edit: I tried to connect it to a Windows PC. Worked fine. Whats up?
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#3 User is offline   Luis Serrano 

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Posted 08 January 2017 - 06:49 AM

I'm not sure what is the problem yet. Could you check if there is a file named "com.stanton.commandcenter.plist" in the folder "Macintosh HD/Library/Preferences"?
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#4 User is offline   Maxie_Z 

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Posted 08 January 2017 - 09:13 AM

View PostLuis Serrano, on 08 January 2017 - 06:49 AM, said:

I'm not sure what is the problem yet. Could you check if there is a file named "com.stanton.commandcenter.plist" in the folder "Macintosh HD/Library/Preferences"?

Yes there is. This is what is inside of it.

bplist00_NSNavLastRootDirectory_!NSNavPanelExpandedSizeForOpenMode_!NSNavPanelExpandedSizeForSaveMode[~/DownloadsZ{712, 448}(Lp|

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#5 User is offline   Maxie_Z 

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Posted 08 January 2017 - 09:31 AM

I just continued to use the program after activation fails.... but it looks like its not failing. I seem to have the full program. Its labeled as demo and the serial is UNKNOWN but it works fine.... huh.

Edit: Nevermind - Its still the demo version.... Please help!
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#6 User is offline   Luis Serrano 

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Posted 08 January 2017 - 10:07 AM

Delete the file "com.stanton.commandcenter.plist" (...it doesn't look correct to me). Then reinstall Deckadance and try the registering process again.
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#7 User is offline   Maxie_Z 

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Posted 08 January 2017 - 10:26 AM

View PostLuis Serrano, on 08 January 2017 - 10:07 AM, said:

Delete the file "com.stanton.commandcenter.plist" (...it doesn't look correct to me). Then reinstall Deckadance and try the registering process again.

I think that weird code was from com.stanton.deckadancestandalone2.plist. I don't see commandcenter.plist. What should I do?
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#8 User is offline   Luis Serrano 

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Posted 08 January 2017 - 01:42 PM

You should reinstall DD because the file "com.stanton.commandcenter.plist" is created automatically by the installer.
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#9 User is offline   Maxie_Z 

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Posted 08 January 2017 - 06:32 PM

View PostLuis Serrano, on 08 January 2017 - 01:42 PM, said:

You should reinstall DD because the file "com.stanton.commandcenter.plist" is created automatically by the installer.

I did and I am still getting the same error.... what should I try now? Do you have TeamViewer, maybe you can help me out on there?
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#10 User is offline   Luis Serrano 

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Posted 09 January 2017 - 02:38 AM

Unzip the attached file into your "Macintosh HD/Library/Preferences" folder and try the registering process one more time:

- export activation request file using "For LE Edition" button
- open activation website and upload the activation request file
- Import the response file provided by the activation website

Attached File  com.stanton.commandcenter.zip (232bytes)
Number of downloads: 15

I'm sorry, we don't use TeamViewer.
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#11 User is offline   Maxie_Z 

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Posted 09 January 2017 - 07:00 PM

Still same error..... this is getting crazy.
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#12 User is offline   Maxie_Z 

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Posted 11 January 2017 - 09:03 PM

Bump.
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#13 User is offline   Luis Serrano 

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Posted 12 January 2017 - 03:21 PM

I'm trying to find a solution for this. I have noticed that Cakewalk authorization system was updated yesterday. Maybe it's worth to try one last time... btw, make sure that the date of your computer is updated. If it continues giving you problems then send me a private message with your registering email and attach here the activation request and response files.
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#14 User is offline   Maxie_Z 

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Posted 12 January 2017 - 04:16 PM

View PostLuis Serrano, on 12 January 2017 - 03:21 PM, said:

I'm trying to find a solution for this. I have noticed that Cakewalk authorization system was updated yesterday. Maybe it's worth to try one last time... btw, make sure that the date of your computer is updated. If it continues giving you problems then send me a private message with your registering email and attach here the activation request and response files.

Is there a way to fully clear all program files from my computer. Like an uninstall.app (I am using Mac.)
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#15 User is offline   Maxie_Z 

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Posted 14 January 2017 - 04:46 PM

Sent you a PM....
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#16 User is offline   Luis Serrano 

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Posted 16 January 2017 - 05:00 PM

Thank you. I'm trying to find the problem yet.
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#17 User is offline   Maxie_Z 

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Posted 18 January 2017 - 03:12 PM

View PostLuis Serrano, on 16 January 2017 - 05:00 PM, said:

Thank you. I'm trying to find the problem yet.

Is there maybe a log or something I can give to you?
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#18 User is offline   Luis Serrano 

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Posted 18 January 2017 - 06:12 PM

The problem with the registering system is that it's a black box and I don't have access to it, so that, it's difficult for me to isolate the problem. I'm going to speak with the manager to see if I can get a new serial number for you. Everybody is at Namm show this week what makes things a little bit slower than usual.

I forgot to answer your question about how to remove the program from your computer. Remove the following:

- "Deckadance2.app" from "Applications" folder
- "Stanton" folder and all its contents from "Macintosh HD/Library/Application Support".
- "com.stanton.commandcenter.plist" file from "Macintosh HD/Library/Preferences" folder.
- "Stanton" folder and all its contents from "Macintosh HD/Library/Audio/Plug-Ins/VST" folder.

Once done, restart the OS.
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#19 User is offline   Maxie_Z 

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Posted 09 February 2017 - 06:54 PM

Still waiting.....
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