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Can't access gibson.com

#1 User is offline   Mafy31 

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Posted 16 February 2017 - 01:32 PM

Greetings,

I've had this problem for a while, i can't access www.gibson.com
This URL changes in my browsers (all of them, IE, Chrome, Firefox...) when i try to open it and becomes gibson.com:443
It says it is impossible to find the DNS of the server...

When i ping gibson.com it returns nothing but it tries to connect to :
gibson001-2060603050.us-east-1.elb.amazonaws.com [54.235.88.143]

Any clue what is going on ?
I can access the forums instead, and access gibson.com on my smartphone...

thanks :)
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#2 User is offline   Mafy31 

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Posted 17 February 2017 - 06:47 AM

View Postfominator, on 17 February 2017 - 04:20 AM, said:

Same thing for about two months.
I asked them by email, no answers. The fact is site is down for a long time. Idiocy.
I even registered here to ask this question.


Thanks very much, the problem doesnt seem to come from my PC then...
Strange though that i can access from my phone.
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#3 User is offline   Megafrog 

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Posted 18 February 2017 - 06:13 AM

It sounds like you may have malware or need to purge your cache/cookies/browsing history.
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#4 User is offline   Mafy31 

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Posted 18 February 2017 - 02:48 PM

View PostMegafrog, on 18 February 2017 - 06:13 AM, said:

It sounds like you may have malware or need to purge your cache/cookies/browsing history.


I have win10 rather fresh install, and can't find anything suspiscous.
Have cleared cache/cookies/history etc... after your post, but the problem still occurs... :(

I really think there is a problem with the website itself or the platform of the website, which is not the same as the forums.
I only have troubles with gibson.com website.

gibson001-2060603050.us-east-1.elb.amazonaws.com leads to Kentico which advertizes gibson.com on their website.
So the URL / IP adress seems right...

Still it does not work.
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#5 User is offline   Megafrog 

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Posted 19 February 2017 - 07:50 AM

Have you scanned for malware or adware? Antivirus software usually doesn't catch that.
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#6 User is offline   Mafy31 

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Posted 20 February 2017 - 05:41 AM

View PostMegafrog, on 19 February 2017 - 07:50 AM, said:

Have you scanned for malware or adware? Antivirus software usually doesn't catch that.


Thank you for the support.
After your post i did a new CCcleaner run and installed and analyzed with Spybot, nothing found.
Gibson.com is the only website i can not reach.
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#7 User is offline   CustomerService 

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Posted 20 February 2017 - 06:13 PM

Thanks for the posts, we are aware of the issue and we have passed your feedback on to our IT/Website team members to resolve asap.
Gibson Customer Service
1-800-4GIBSON
service@gibson.com


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#8 User is offline   Ed Pitts 

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Posted 23 February 2017 - 03:16 PM

View PostMafy31, on 18 February 2017 - 02:48 PM, said:

I have win10 rather fresh install, and can't find anything suspiscous.
Have cleared cache/cookies/history etc... after your post, but the problem still occurs... :(

I really think there is a problem with the website itself or the platform of the website, which is not the same as the forums.
I only have troubles with gibson.com website.

gibson001-2060603050.us-east-1.elb.amazonaws.com leads to Kentico which advertizes gibson.com on their website.
So the URL / IP adress seems right...

Still it does not work.


http://www.gibson.com/
2016 Gibson Custom Shop Hummingbird Figured Mahogany Limited edition 1 of 50
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1968 Kustom 100 Bass amp (bought new in 1968)
Peavey Classic 50 212 tweed amp
1997 Gibson Hummingbird
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1999 ES-175 D Mint closet queen (for sale)
1967 ES-330 TD (Sold)
Takamine EG-541SC
Old Kay A style mandolin
Samick Greg Bennett Resonator
Washburn D100s Acoustic
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#9 User is offline   CustomerService 

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Posted 24 February 2017 - 10:39 AM

Try http://23.21.158.208
Gibson Customer Service
1-800-4GIBSON
service@gibson.com


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#10 User is offline   Mafy31 

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Posted 25 February 2017 - 04:51 AM

View PostCustomerService, on 24 February 2017 - 10:39 AM, said:



Yes ! It works. [thumbup]
Thank you very much.
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#11 User is offline   Beate 

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Posted 20 August 2017 - 02:13 PM

The problem still persists. The workaround works - again, even that did not work in the past.
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#12 User is offline   capmaster 

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Posted 20 August 2017 - 02:17 PM

View PostBeate, on 20 August 2017 - 02:13 PM, said:

The problem still persists. The workaround works - again, even that did not work in the past.

Same here. :unsure:
DVCVNT VOLENTEM FATA NOLENTEM TRAHVNT
(The Fates lead the willing and drag those who are unwilling.)
Lucius Annaeus Seneca
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