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Deckadance 2 Activation Error in activation

#1 User is offline   anaan 

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Posted 12 March 2017 - 01:41 PM

I am having trouble with the activation of the deckadance 2 standard version I purchased, since two weeks ago.

After uploading the activation request file, this message shows: "An authorization response file could not be generated, if this error persists please contact Technical Support."

Please let me know what I have to do in order to manage to activate it.



Cheers,
Ana
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#2 User is offline   Luis Serrano 

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Posted 13 March 2017 - 12:54 PM

Hi Ana,

Are you using Windows or Mac? Have you tried another web browser (...or another computer)? Make sure that your computer's time is updated.
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#3 User is offline   anaan 

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Posted 21 March 2017 - 01:21 PM

Hello Luis,

I have tried it from a different computer as well and my computer's time is updated.

After trying to update the activation file (it is a .crq file) the message "An authorization response file could not be generated, if this error persists please contact Technical Support" still appears.

Is there another way to activate it since I have been trying for almost 1 month now. Please help :)
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#4 User is offline   Luis Serrano 

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Posted 21 March 2017 - 01:36 PM

Please attach here the CRQ file in a zip file and send me a private message with the email that you have used to register in the Cakewalk store.
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#5 User is offline   anaan 

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Posted 25 March 2017 - 08:38 AM

Hello Luis,

This is the file. I have sent you a message with my address as well.
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#6 User is offline   anaan 

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Posted 25 March 2017 - 08:41 AM

Attached File  030817_1332_dd2_activation_request.crq.zip (343bytes)
Number of downloads: 18

:)
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#7 User is offline   Luis Serrano 

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Posted 27 March 2017 - 03:42 AM

I have sent you a private message with more info.
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#8 User is offline   anaan 

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Posted 27 March 2017 - 07:15 AM

Thank you, it's working now :)
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#9 User is offline   valerietta 

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Posted 03 July 2017 - 10:32 AM

Hi!

I am having the same problem!
I tried to download all the three possible files (DVS, STANDARD, LE), but each failed in the 2nd step (DVS and STANDARD) or the 3rd step (LE), when I have to import activation response.
What shall I do?
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#10 User is offline   Luis Serrano 

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Posted 03 July 2017 - 03:50 PM

View Postvalerietta, on 03 July 2017 - 10:32 AM, said:

I tried to download all the three possible files (DVS, STANDARD, LE), but each failed in the 2nd step (DVS and STANDARD) or the 3rd step (LE), when I have to import activation response.
What shall I do?

Are you using Windows or Mac? Is the time/date of your computer correct (...if it's older than the actual one then it can generate problems)?
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#11 User is offline   DG... 

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Posted 11 August 2017 - 08:29 AM

I am having the same problem with standard version, on a mac, date and time checked and correct
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#12 User is offline   Luis Serrano 

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Posted 11 August 2017 - 10:16 AM

Hi DG,

Sorry to hear about your problem. Have you tried to download the authorization file from another computer?
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