Gibson Guitar Board: As a response to all the "Gibson Bashing" going on - Gibson Guitar Board

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As a response to all the "Gibson Bashing" going on

#21 User is offline   fortyearspickn 

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Posted 18 March 2017 - 07:29 AM

Allie, inspite of (or maybe because of) your caution regarding responses) I have 3 comments: an observation, an opinion, and a statement of my experience.
1. Martin's product failed for no reason, under warranty and they chose not to honor the warranty. While Gibson's was willing to work with you for a guitar that was not under warranty.
2. Gibson's truss rod issue was probably not one which would be considered by most to be so serious as to require they issue a 'recall'.
3. I have had 5 Gibsons in my lifetime. I've not had problems with any.
SJ200 2004
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#22 User is offline   jvi 

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Posted 18 March 2017 - 07:32 AM

gibson is a company that builds things. if people go to a forum to say they dont like something, fine, thats why forums exist, for people to opine, this isnt a gibson "positive opinion" only forum , like some of you have said -if you dont like a post dont read it-or dont reply if that is clearer
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#23 User is offline   vacamartin 

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Posted 18 March 2017 - 07:39 AM

I just wish I could go to NAMM and see all those acousticsPosted Image
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#24 User is offline   kelly campbell 

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Posted 18 March 2017 - 07:49 AM

I guess I did not make my point well enough in my original post, I love the guitars and that is what they are in business for I agree. If I had to pick out any complaints it would be the lack of not offering more in the way of collectibles etc, that does turn me off obviously. The lack of attention to emails and questions asked I think can hurt them if they are not careful. Still they are my favorite guitar and I agree that it is no biggie but tried to say that I have no complaints with the instruments themselves. Sometimes I just think they may forget what pays the bills, the customers.
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#25 User is offline   Allenjason95 

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Posted 18 March 2017 - 08:15 AM

View PostOldCowboy, on 18 March 2017 - 06:52 AM, said:

Don't really much care what people choose to wear, but there's something a little odd about using a product and then paying the manufacturer so you can become a walking advertisement for them. Seems like logo merchandise should be provided free w/guitar and motorcycle purchase.


Yeah, I pretty much prefer my clothing logo/brand free unless I think the logo is a cool design in itself. Otherwise I just want it plain.
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#26 User is offline   Victory Pete 

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Posted 18 March 2017 - 08:17 AM

View PostAllenjason95, on 18 March 2017 - 06:41 AM, said:

Yeah I actually prefer it if guitar companies doesn't sell a lot of side crap with their name on it. I love Gibson guitars but I would never buy a Gibson T Shirt. That's too much like when middle aged guys buy a Harley and then everything they own has to have a Harley logo on it. Besides, I don't know if the guy you responded to has looked lately, but there is crap with "Gibson" on it everywhere now.


Gibson sent me a T-shirt for my troubles and it was a bit defective, the print was all torn and peeling. I was told they are made this way, a reliced T-shirt, who knew?
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#27 User is offline   Hall 

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Posted 18 March 2017 - 08:44 AM

View PostVictory Pete, on 18 March 2017 - 08:17 AM, said:

Gibson sent me a T-shirt for my troubles and it was a bit defective, the print was all torn and peeling. I was told they are made this way, a reliced T-shirt, who knew?


Ha! Good one, Pete. Enjoyed it.
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#28 User is offline   BigKahune 

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Posted 18 March 2017 - 08:59 AM

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RE: Gibson bashing - I personally can't recall bashing Gibson guitars, acoustic or electric. Reasonable complaints, YES . . . the sneaky rollout of layered fretboards and bridges during the Lacey Raid period. I think even JC would find that a problem. There were a few members that unknowing ended up with these guitars. Some were okay with it, some weren't. I didn't like it, even though I never acquired one. Also, occasionally over the years, QC issues appeared - particularly after Gibson increased production at the Nashville factory. Then there's the recent threads on Gibson's dealer stocking requirements. I don't like the fact that in response to these stocking requirements many small dealers have dropped Gibson and continue to do so. I can see this is only going to get worse because of the way the business model is changing, but for now I'll be complaining that in order to see certain models in person I've got to drive at least an hour. Okay, this one might be a somewhat unreasonable complaint, but I don't like.

RE: Gibson apparel and collectibles availability - I think there's enough out there, though it seems in times gone by there was a wider range of items available.

RE: Gibson standing behind the products they make - Gibson provides a good warranty which is famously limited to, among other things, the original owner. IMO expecting ANY company to warranty their products to second, third, etc, owners is unreasonable. If you want a warranty, buy a new Gibson from an authorized dealer.


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Posted Image
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Life.. is.. short,.. buy.. the.. guitar.
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#29 User is offline   sbpark 

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Posted 18 March 2017 - 09:28 AM

View Postkelly campbell, on 18 March 2017 - 07:49 AM, said:

I guess I did not make my point well enough in my original post, I love the guitars and that is what they are in business for I agree. If I had to pick out any complaints it would be the lack of not offering more in the way of collectibles etc, that does turn me off obviously. The lack of attention to emails and questions asked I think can hurt them if they are not careful. Still they are my favorite guitar and I agree that it is no biggie but tried to say that I have no complaints with the instruments themselves. Sometimes I just think they may forget what pays the bills, the customers.


I guess we can agree to disagree, and my experience with Gibson customer service on the two occasions I had reached out to them was nothing short of exceptional, with quick responses and prompt service. My first example involved a SG Standard I bought brand new. The guitar had a cracked pickup surround and tenon cover. I reached out to Gibson customer service explaining the issue, attached a couple pictures and a copy of proof of purchase. In less than a week I received a new pickup surround and tenon cover in the mail, free of charge, no questions asked. Fast forward to a brand new 2017 J45 I bought where the flubber pickguard was peeling off. I followed the same procedure as I did with the SG, and low and behold shortly after I received a brand new pickguard in the mail, free of charge, no questions asked. Now, I would have preferred a non-flubber guard sent, but hey, I can't complain, and really what more can you want? In both cases they acknowledged my concern and did what they thought was the best way to remedy the situation and did in a timely manner. I'd rather they focus their attention more on customer service issues like this than putting their time toward manufacturing and marketing a bunch of useless stuff like apparel, etc. I already gave them a bunch of money for their guitars. I have zero desire to pay them even more money to be a walking advertisement. It should be the other way around. If they want people to rep their goods they should be paying them to do so. Oh wait, they already do that with artist endorsements, etc. I figue if you really want them to provide you with t-shirts, key chains, and a beer cozy maybe contact them regarding an artist endorsement.
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#30 User is offline   Mafy31 

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Posted 18 March 2017 - 09:29 AM

View PostVictory Pete, on 18 March 2017 - 08:17 AM, said:

Gibson sent me a T-shirt for my troubles and it was a bit defective, the print was all torn and peeling. I was told they are made this way, a reliced T-shirt, who knew?


Was it the vintage version of it with terrified print?
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#31 User is offline   Mafy31 

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Posted 18 March 2017 - 09:32 AM

View Postsbpark, on 18 March 2017 - 09:28 AM, said:

I guess we can agree to disagree, and my experience with Gibson customer service on the two occasions I had reached out to them was nothing short of exceptional, with quick responses and prompt service.


Same here. Anyway I have yet to see a company with 100% satisfied customers. It has been proved that the very few % of unhappy customers post 99% of the feedbacks.
I'm probably naive but there's so many professional guitarists using Gibsons, even recent models, there's prolly a reason for it other than sponsorship.
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#32 User is offline   kelly campbell 

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Posted 18 March 2017 - 09:52 AM

View Postsbpark, on 18 March 2017 - 09:28 AM, said:

I guess we can agree to disagree, and my experience with Gibson customer service on the two occasions I had reached out to them was nothing short of exceptional, with quick responses and prompt service. My first example involved a SG Standard I bought brand new. The guitar had a cracked pickup surround and tenon cover. I reached out to Gibson customer service explaining the issue, attached a couple pictures and a copy of proof of purchase. In less than a week I received a new pickup surround and tenon cover in the mail, free of charge, no questions asked. Fast forward to a brand new 2017 J45 I bought where the flubber pickguard was peeling off. I followed the same procedure as I did with the SG, and low and behold shortly after I received a brand new pickguard in the mail, free of charge, no questions asked. Now, I would have preferred a non-flubber guard sent, but hey, I can't complain, and really what more can you want? In both cases they acknowledged my concern and did what they thought was the best way to remedy the situation and did in a timely manner. I'd rather they focus their attention more on customer service issues like this than putting their time toward manufacturing and marketing a bunch of useless stuff like apparel, etc. I already gave them a bunch of money for their guitars. I have zero desire to pay them even more money to be a walking advertisement. It should be the other way around. If they want people to rep their goods they should be paying them to do so. Oh wait, they already do that with artist endorsements, etc. I figue if you really want them to provide you with t-shirts, key chains, and a beer cozy maybe contact them regarding an artist endorsement.


I think they should include a gift card with the purchase of the acoustics that is good for a shirt or whatever and help promote their brand. I also think that if you look at the differences between marketing of Martin, Taylor and Gibson I think Gibson lacks the passion and understanding of what their customers really want. and not just the professionals. I think they are heading the right direction with some lower price range models. Why is this? maybe due to non-family owned business' often do lack. There must be something to the offering of misc. items otherwise the other company's would not be into them so heavily and if they can profit more from such items does that not help them and help keep rising prices for guitars to a slow pace? Hey to each his own I am just making an observation of the differences in the acoustic lines of these company's.
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#33 User is offline   Allie 

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Posted 18 March 2017 - 10:01 AM

 Victory Pete, on 18 March 2017 - 05:24 AM, said:

I have 4 new Gibson acoustics, I like a very straight neck so I crank up the truss rods regularly. I never thought they were anything but standard truss rods. What more do you know about the current truss rods?
the older two rods like in mine are the bigger rods....its my understanding that they changed them due to the problems they created, they nolonger have this problem.
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#34 User is offline   Allie 

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Posted 18 March 2017 - 10:02 AM

...older type rods...
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#35 User is offline   Allie 

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Posted 18 March 2017 - 10:06 AM

 OldCowboy, on 18 March 2017 - 05:35 AM, said:

Please provide more detailed instructions as to how others are allowed to respond....

Just trying to keep the thread on track friend....if you want to derail it, have at it.
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#36 User is offline   sbpark 

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Posted 18 March 2017 - 10:12 AM

View PostAllie, on 18 March 2017 - 10:01 AM, said:

the older two rods like in mine are the bigger rods....


Are we still talking about guitars here?
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#37 User is offline   Dotneck 

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Posted 18 March 2017 - 10:42 AM

View Postkelly campbell, on 18 March 2017 - 07:49 AM, said:

The lack of attention to emails and questions asked I think can hurt them if they are not careful. Still they are my favorite guitar and I agree that it is no biggie but tried to say that I have no complaints with the instruments themselves. Sometimes I just think they may forget what pays the bills, the customers.


Actually the dealers pay their bills. There are lots of manufacturers that don't want to have to deal with end-users. That's the dealers job.
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#38 User is offline   Dotneck 

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Posted 18 March 2017 - 10:54 AM

View Postkelly campbell, on 18 March 2017 - 09:52 AM, said:

There must be something to the offering of misc. items otherwise the other company's would not be into them so heavily and if they can profit more from such items does that not help them and help keep rising prices for guitars to a slow pace? Hey to each his own I am just making an observation of the differences in the acoustic lines of these company's.


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#39 User is offline   62burst 

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Posted 18 March 2017 - 11:08 AM

A fine selection, Dotneck, but I wanted the script logo on my shot glasses






[biggrin]

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#40 User is offline   kelly campbell 

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Posted 18 March 2017 - 12:12 PM

View PostDotneck, on 18 March 2017 - 10:42 AM, said:

Actually the dealers pay their bills. There are lots of manufacturers that don't want to have to deal with end-users. That's the dealers job.



Maybe but take away the end users and Gibson goes away, Dealers can not provide more than what Gibson offers.
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