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Error registering deckadance 2.72 Help-me!

#1 User is offline   DJ Jean Itajubá 

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Posted 19 April 2017 - 06:25 PM

Error registering deckadance 2.72

I AM BRAZILIAN, I HAVE PURCHASED A DJ CMD 2A CONTROLLER FROM BEHRINGER. TOGETHER WITH THIS CONTROLLER I RECEIVED A SERIAL TO DOWNLOAD AND INSTALL DECKADANCE 2.72. I DID ALL RECOMMENDED PROCEDURES, I REGISTERED AT CAKEWALKE. BUT WHEN I'M GENERATING THE OFFLINE DECKADANCE RECORD FILE, IT IS NOT GENERATED AND RETURNS AN ERROR. I JUST TRIED ON 2 COMPUTERS DIFFERENT AND 3 DIFFERENT BROWSERS. CAN SOMEONE HELP ME? I NEED TO USE THE SOFTWARE.
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#2 User is offline   Luis Serrano 

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Posted 20 April 2017 - 05:00 AM

Hi,

Did you follow these steps? It's just to make sure that you are following the suggested steps to register DD.
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#3 User is offline   DJ Jean Itajubá 

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Posted 20 April 2017 - 12:58 PM

Luis, I did all the requested steps, including from another computer and from other browsers. But I did not succeed.

Sorry if any spelling errors appear because I'm using google translator because I only understand Portuguese.
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#4 User is offline   DJ Jean Itajubá 

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Posted 20 April 2017 - 01:20 PM

I followed in this forum another person with the same problem and saw that you asked me to send you the file * .crq
Then the person said it worked.
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#5 User is offline   Luis Serrano 

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Posted 20 April 2017 - 05:26 PM

Do you see "Deckadance v2 LE (Behringer OEM)" under your products list when you log in to cakewalk website: https://www.cakewalk...ccount/Products?
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#6 User is offline   DJ Jean Itajubá 

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Posted 27 June 2017 - 04:42 PM

Goodnight friend. I formatted my computer and now I can not register my Deckadance 2.72. The site reports an error saying that it is not possible to generate a log file and to contact technical support. Could you please help me? My skype address is jeancsilva1985@hotmail.com. I'm brazilian. Thank you.
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#7 User is offline   Luis Serrano 

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Posted 28 June 2017 - 04:30 AM

Were you able to register the program before formating the computer?

You will need to repeat all the process in your new system, I mean:
1 With Deckadance open click on the toolbar "Preferences" icon (top-left corner)
2 Select "Registration" on the left menu.
3 Under "Registration Steps":
- Click "For LE Edition" and save the generated CRQ file to your desktop
- Click "Activation Website" ** and upload your CRQ file.
- Activation webpage will quickly send back a response DAT file. Save it to your desktop. <-- Do you have problems in this step?
- Click "Import Activation Response" and upload your *.DAT file
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