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DJC44 not working on MacOSX High Sierra

#1 User is offline   pimpf 

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Posted 01 December 2017 - 08:33 AM

Hi everyone,

after upgrading to the latest Mac OS Release High Sierra I am no longer able to use the DJC4 as external soundcard. It is simply not being recognized as device anymore. I tried different cable, different port, etc.
I am using a MacBook Pro (Retina, Mid 2012), 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3 along with a NVIDIA GeForce GT 650M 1 GB Intel HD Graphics 4000 1536 MB

Any ideas why that happened? Or did I probably miss an announcement?
Any help highly appreciated.
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#2 User is offline   Luis Serrano 

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Posted 07 December 2017 - 10:36 AM

Hi,

I have updated my iMac (Retina 5K, 27", late 2015) to macOS High Sierra (v10.13.2) and the DJC.4 controller is working fine here.

Open the "Apple Menu > About this Mac > System Report > USB" and check that the DJC.4 controller appears in the USB device tree. If it is not in the list then I suggest to try another USB cable.
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#3 User is offline   pimpf 

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Posted 08 December 2017 - 12:33 AM

Hi Luis,

thanks for the hint. I did that, and guess what:

https://imgur.com/ClDMyRT

The DJC4 appears in that list, but is not selectable as output/input device. Its not selectable anywhere, because it simply doesn't appear anymore. Please note: I am currently using the device not as a midi controller, but as an external soundcard for recording my guitars and playing the output.
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#4 User is offline   Luis Serrano 

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Posted 11 December 2017 - 03:47 AM

Hi,

Follow these steps:

1. On your Mac, navigate to "Utilities>Audio MIDI Setup".
2. Check that the DJC-4 appears in the "Audio Devices" window and the configuration is correct.

In case of MIDI problems:

3. Go to Window>Show MIDI Studio.
4. Try to remove the DJC-4 device.
5. Unplug and plug your DJC-4 device back into your computer.
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#5 User is offline   pimpf 

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Posted 15 December 2017 - 01:49 AM

Hi Luis,

first of all: I am very thankful that you take your time to respond to my posting. Thank you.

View PostLuis Serrano, on 11 December 2017 - 03:47 AM, said:

Hi,
Follow these steps:
1. On your Mac, navigate to "Utilities>Audio MIDI Setup".
2. Check that the DJC-4 appears in the "Audio Devices" window and the configuration is correct.

I think, thats exactly the problem. It doesn`t appear in that window. I only see the built-in devices for in/output, as well as my Soundflower "devices".
I got an Audio4DJ external soundcard, which actually works. Even though those devices are no longer properly supported by NI. Anyway, the DJC4 doesn't appear.

View PostLuis Serrano, on 11 December 2017 - 03:47 AM, said:

In case of MIDI problems:

3. Go to Window>Show MIDI Studio.
4. Try to remove the DJC-4 device.
5. Unplug and plug your DJC-4 device back into your computer.


Double-clicking the device indicates its "online". Whatever that means in that context, but maybe the midi in/out might work.
Is it possible that the internal soundcard of the djc4 simply died?
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#6 User is offline   Luis Serrano 

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Posted 21 December 2017 - 06:25 PM

View Postpimpf, on 15 December 2017 - 01:49 AM, said:

Is it possible that the internal soundcard of the djc4 simply died?

I'm not really sure. I think that the best thing that you can do is to try the controller in another computer to check if the soundcard still works there. The strange thing is that it worked before your OS update, what makes me feel that the internal soundcard is ok.
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#7 User is offline   Santscho 

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Posted 28 January 2018 - 03:35 PM

Same here. The device works perfectly on Macs not running High Sierra. But on High Sierra, only the controller works but not the Audio Interface. Very frustrating :-(
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#8 User is offline   pimpf 

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Posted 03 February 2018 - 03:14 AM

Did you try all the suggestions?
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#9 User is offline   RunM1C 

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Posted 10 February 2018 - 08:08 AM

Hey,

I have the same problem. With High OS Sierra I, the controller can't be used as a soundcard.

I tried the suggestions but nothing happened... This problem is really annoying.

Do you still have the problems or did the suggestions work?

Thanks!
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#10 User is offline   RunM1C 

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Posted 12 February 2018 - 09:35 AM

Hey, still not working for me... This is really annoying.

I tried all the suggestions, but none of them helped. :(

Don't think that there will be any solution to this problem.

I will try to go back to Sierra ...
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#11 User is offline   Luis Serrano 

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Posted 08 March 2018 - 06:41 PM

Have anyone solved this problem? It looks like that there are more users reporting this problem. I'm not sure where is the problem yet because my DJC4 is working fine with High Sierra.

Some questions:
- Is anyone using an external power supply for the DJC4?
- Have you tried a NVRAM reset?
- Could you share the Mac console report when the DJC4 is plugged (...looking for error messages)? Console program is placed in Applications->Utilities->Console.
- Could you post your Mac device model (MacBook, iMac, etc...)?
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#12 User is offline   RunM1C 

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Posted 05 May 2018 - 02:27 AM

View PostLuis Serrano, on 08 March 2018 - 06:41 PM, said:

Have anyone solved this problem? It looks like that there are more users reporting this problem. I'm not sure where is the problem yet because my DJC4 is working fine with High Sierra.

Some questions:
- Is anyone using an external power supply for the DJC4?
- Have you tried a NVRAM reset?
- Could you share the Mac console report when the DJC4 is plugged (...looking for error messages)? Console program is placed in Applications->Utilities->Console.
- Could you post your Mac device model (MacBook, iMac, etc...)?



Hello, sadly still not working.

- No
- Yes, but nothing changed
- no error found...
- Macbook Pro Mid 2010

I read that a lot of people have problems with MIDI and High OS Sierra. The solution could be this:

1. Reinstall the latest drivers for your external gear. Even if it work with all other OSX updates.

2. Right after the restart from the drive install you must open System Preferences>Security & Privacy and click to Allow driver.

I think its a security problem. Maybe this is an approach. But I still couldn't solve it...
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#13 User is offline   pimpf 

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Posted 17 June 2018 - 05:22 AM

If you made to this post without angrily throwing away your djc you can do it now. There are no intentions whatsoever to fix this, since Gibson is broke and will be sold to whoever the f pays for it. We already paid our due.

How about some nifty Gibson guy reads this and puts the software on github so we can at least attempt to fix it on our own?
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