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An authorization response file could not be generated... How can I activate my product?

#1 User is offline   SimonBrind 

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Posted 08 January 2018 - 08:28 AM

Hi there,

I've been trying to get Deckadance working since Christmas Day but with no success. I'm uploading the .crq file but hitting the same error message each time. "An authorization response file could not be generated. If this error persists please contact Technical Support."

The error is persisting, so I contacted technical support who have pointed me to this forum.

Can someone help?

many thanks
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#2 User is offline   Luis Serrano 

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Posted 08 January 2018 - 10:24 AM

Are you using Windows or Mac?
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#3 User is offline   SimonBrind 

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Posted 08 January 2018 - 11:58 AM

View PostLuis Serrano, on 08 January 2018 - 10:24 AM, said:

Are you using Windows or Mac?


I've tried on both, but I'd rather have it on my Mac :)
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#4 User is offline   Luis Serrano 

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Posted 08 January 2018 - 12:24 PM

Sorry I forgot to ask the edition that you are trying to activate, (LE, Standard or DVS)?
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#5 User is offline   SimonBrind 

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Posted 08 January 2018 - 12:44 PM

View PostLuis Serrano, on 08 January 2018 - 12:24 PM, said:

Sorry I forgot to ask the edition that you are trying to activate, (LE, Standard or DVS)?


LE
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#6 User is offline   Luis Serrano 

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Posted 08 January 2018 - 01:02 PM

Private message sent.
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