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Dissapointed

#1 User is offline   Oscar2017 

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Posted 12 April 2018 - 09:21 AM

Hi, my name is Eric I'm 12 yrs old from Canada. I've been playing guitar for 4 years now and have always wanted a LSP so I saved my money for 2 yrs and for Christmas my parents chipped in the rest to make may dream of owning a LSP come true! I ordering a Les Paul Standard HP November, 2017 and waited 4 months before my guitar was delivered, I was so extremely excited I could barely contain myself. Well the excitement didn't last as what I was sent was a Les Paul Standard HP2, what is a HP2, well what ever it is I didn't order it? My Mom contacted the store that we ordered it from and they were just as confused as we were, after they were able to contact Gibson (and if anyone has tried to get a hold of Gibson....GOOD LUCK) was told they had discontinued the guitar I ordered and replace it with the HP2. Okay so Gibson didn't feel the need to contact the customer or the store to state they were not making this guitar anymore these are the reasons why but they are making a new model, "were you still interested or not" Nope they felt they would just send it out and expect the customer to suck it up. We final were able to speak to customer service at Gibson and they didn't apologies, offer a discount, offer a solution they did nothing! So the guitar has been return.
This is now Eric's Mom and Gibson needs to know that they have broken a 12 yrs old heart and dreams, he worked darn hard for 2 yrs for a Gibson guitar. GIBSON you should be ashamed of what you have done and step up and make this wrong a right for this kid......
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#2 User is offline   ksdaddy 

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Posted 12 April 2018 - 09:27 AM

I don't see where Gibson did anything wrong. Your issue is with whatever reailer you bought from.
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#3 User is offline   dh2087 

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Posted 12 April 2018 - 10:33 AM

I am very sorry to hear that you did not get the guitar you wanted. In this case, I think you should try to return the guitar to the store you bought it from, and perhaps try to find another HP model that you were hoping for. In Canada, Long & McQuade (nation-wide), LA Music (Greater Toronto Area), etc. might still carry a HP model. I would suggest reaching out to them.

Eric, try not to be too upset about the guitar. I know it is not EXACTLY what you were waiting for, but if you decide to keep this guitar, you will be owning one of the (if not the most) luxurious Les Pauls that Gibson USA makes. The finishes are amazing, and you get some of the better parts that Gibson puts on guitars. It may be personal preference, but in my opinion the HPII models are a bit better than the HP model. Unless you love the G-Force tuning system, the HPII model is what a lot of Gibson players have been waiting for! That is, a HP model without having to retro-fit standard tuners on it. AND you also have a Richlite fretboard instead of Rosewood. Now, I know there are some Richlite haters on the board, but owning many guitars with Ebony, Rosewood, and Richlite fretboards, I will tell you that Richlite is so much smoother than Rosewood, and is a very nice alternative to Ebony.

Cheer up Eric, you purchased a killer guitar! Enjoy it!
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#4 User is offline   Eracer_Team 

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Posted 12 April 2018 - 11:17 AM

Here's the info on the HP2

http://www.gibson.co...HP-II-2018.aspx


How did it look and play before you sent it back?

Granted communications would have been nice but looks like they may have give you better(?)

Edit: us as parents have a big part of how our kids react. And a dealer not knowing difference between an HP and HP2.. questiona questionable. In Canada all Gibdon ales Paul's come through Yorkville Sound the owners of Long and Mcquade . And distributor yo everyone else in Canada

This post has been edited by Eracer_Team: 12 April 2018 - 05:34 PM

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#5 User is offline   Farnsbarns 

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Posted 12 April 2018 - 11:51 AM

This is the fault of the retailer. If they claim Gibson didn't tell them they're on thin ice. The box would have been labeled. The invoice and shipping notes would have told them. You noticed, so what was the give away the shop can be excused for missing?. It was the retailers job to get what you ordered, or tell you they couldn't. How is Gibson going to offer you a discount. That would only be something the dealer could choose to do.

There's still loads of HPs out there. Just go and get one. You're far better off playing before you buy anyway.

Edit: Hang on. Eric's mum took over typing for the last paragraph of a forum post? Tough to believe to be frank. Then there is a fairly eloquent 12 year old. Terrible spelling but still, very eloquent for a 12 year old. "Barely contain myself" just doesn't sit right.

Is it wrong that on closer inspection I find myself doubting the existence of Eric the 12 year old? Honestly? I can't help but think it unlikely mum took over half way through, either way.

This post has been edited by Farnsbarns: 12 April 2018 - 12:04 PM

I'm not drunk, you're blurry.

Farns
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#6 User is offline   Pin 

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Posted 12 April 2018 - 12:03 PM

View Postdh2087, on 12 April 2018 - 10:33 AM, said:

Now, I know there are some Richlite haters on the board, but owning many guitars with Ebony, Rosewood, and Richlite fretboards, I will tell you that Richlite is so much smoother than Rosewood, and is a very nice alternative to Ebony.

Cheer up Eric, you purchased a killer guitar! Enjoy it!


I think Eric you have been offered some good advice. The fault is with the retailer and not Gibson.

Just as a little rider to dh2087's comment above I would count myself as a "Richlite hater" but not because it is "no good" (all the evidence from what I hear is that it is very good indeed) but simply because I am a dyed-in-the-wool traditionalist who profoundly believes in the use of proper wood on musical instruments.
GUITARS: 1978 Gibson Les Paul 25 / 50; Gibson ES345 1959 Reissue; 1974 Yamaha AE12 jazz box; Yamaha SG2000: Fender "Roland Ready" Strat; Epiphone Les Paul '56; Epiphone SG400; HK Steinberger copy; Cimar Classical.
AMPS & EFFECTS: Various effects, synths and Mesa Maverick 1 x 12.
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#7 User is offline   ksdaddy 

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Posted 12 April 2018 - 01:19 PM

View PostFarnsbarns, on 12 April 2018 - 11:51 AM, said:

Is it wrong that on closer inspection I find myself doubting the existence of Eric the 12 year old?


lol agreed...

Posted Image
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#8 User is offline   ksdaddy 

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Posted 12 April 2018 - 01:19 PM

Are all your pets named Eric?
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#9 User is offline   D-28 

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Posted 12 April 2018 - 01:24 PM

View PostFarnsbarns, on 12 April 2018 - 11:51 AM, said:

This is the fault of the retailer. If they claim Gibson didn't tell them they're on thin ice. The box would have been labeled. The invoice and shipping notes would have told them. You noticed, so what was the give away the shop can be excused for missing?. It was the retailers job to get what you ordered, or tell you they couldn't. How is Gibson going to offer you a discount. That would only be something the dealer could choose to do.

There's still loads of HPs out there. Just go and get one. You're far better off playing before you buy anyway.

Edit: Hang on. Eric's mum took over typing for the last paragraph of a forum post? Tough to believe to be frank. Then there is a fairly eloquent 12 year old. Terrible spelling but still, very eloquent for a 12 year old. "Barely contain myself" just doesn't sit right.

Is it wrong that on closer inspection I find myself doubting the existence of Eric the 12 year old? Honestly? I can't help but think it unlikely mum took over half way through, either way.

Right the median age of the people here are late 40's to late 50's.
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#10 User is offline   D-28 

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Posted 12 April 2018 - 01:25 PM

View Postksdaddy, on 12 April 2018 - 01:19 PM, said:

lol agreed...

Posted Image

Is that James Hetfeild's new guitar?

This post has been edited by D-28: 12 April 2018 - 01:25 PM

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#11 User is offline   brad1 

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Posted 12 April 2018 - 05:00 PM

And that's James too.
Life's Distractions/Pleasures:
Guitars: 2006 Epiphone Ebony G400, 1997 Epiphone Cherry SG Junior, 2007 Epiphone Cherry Dot, 1996 Fender Black MIM Traditional Stratocaster, 2008 VM Squier Olympic White SSH Telecaster, 2011 Jackson Gun Metal Gray JS32R Dinky (FR), 2014 Gibson Fireburst Satin SGJ, 2014 Epiphone Wildkat, 2015 Xaviere XV-500 Trans. Green, 2015 Red Flamed G&L Ascari GTS, 2016 Lake Placid Blue Fender Standard Telecaster, 2016 Gibson T LP Studio Faded Fireburst,2017 Fender Standard Plus Top HSS Tobacco Burst, 1985 George Washburn Dreadnought, 2014 Washburn WD10 SCE Acoustic/Electric, 2005 Ibanez Trans-Blue Burst GSR200 FM Bass
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VOX AD30VT, Fender Super Champ XD, Orange Micro Terror, Peavey ValveKing II MicroHead , Quilter Toneblock 200, Hughes & Kettner Tubmeister 18 Head, Marshall DSL 15H, Bugera Infinium V22, Acoustic B100 Bass Combo, Cabs: Peavey 112, Hughs & Kettner TM110, Orange PPC108

Drums: 1977 Ludwig 5 Piece Butcher Block, 2015 Roland TD- 1KV, Remo 12-inch Djembe, bongos, maracas, and a multitude of other percussion instruments.

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#12 User is offline   01GT eibach 

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Posted 12 April 2018 - 08:02 PM

Eric with his new Les Paul ... nice!

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#13 User is offline   RowdyMoon 

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Posted 12 April 2018 - 09:32 PM


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#14 User is offline   kidblast 

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Posted 13 April 2018 - 05:32 AM

I'm still wondering what the heck was wrong with the guitar in the first place..
/Ray
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#15 User is offline   D-28 

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Posted 13 April 2018 - 05:36 AM

He's a 12 YO and his dream have been pulled out from under him, and ripped up and thrown in his face, cut him some slack.

This post has been edited by D-28: 13 April 2018 - 05:39 AM

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#16 User is offline   Farnsbarns 

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Posted 13 April 2018 - 09:44 AM

View PostD-28, on 13 April 2018 - 05:36 AM, said:

He's a 12 YO and his dream have been pulled out from under him, and ripped up and thrown in his face, cut him some slack.


Do you really believe that was written by a 12 year old? And that his mother, with an uncannily similar writing style took over for the last paragraph? Or that any sane parent would engage in that rather than just post themselves.

I have $52000000USD in a bank account which belonged to my late uncle. He was murdered by the political leaders of my country and they are trying to find the money. I need to get it out of the country but the cost of the transfer is $10000USD with fees. I will give you half the money if you give me your bank details and wire me the $10000USD so I can transfer it to you. In a few weeks I'll come to the USA to collect my half from you. Please let me know soon. Time is running out and I fear the money will soon be found.

Oh, and I was directed to you by God, so obviously I'm really honest and you're really special.
I'm not drunk, you're blurry.

Farns
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#17 User is offline   D-28 

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Posted 13 April 2018 - 09:58 AM

View PostFarnsbarns, on 13 April 2018 - 09:44 AM, said:

Do you really believe that was written by a 12 year old? And that his mother, with an uncannily similar writing style took over for the last paragraph? Or that any sane parent would engage in that rather than just post themselves.

I have $52000000USD in a bank account which belonged to my late uncle. He was murdered by the political leaders of my country and they are trying to find the money. I need to get it out of the country but the cost of the transfer is $10000USD with fees. I will give you half the money if you give me your bank details and wire me the $10000USD so I can transfer it to you. In a few weeks I'll come to the USA to collect my half from you. Please let me know soon. Time is running out and I fear the money will soon be found.

Oh, and I was directed to you by God, so obviously I'm really honest and you're really special.

No I don't.

Just wire that wad of cash to my Cayman account.
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#18 User is offline   kidblast 

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Posted 13 April 2018 - 10:16 AM

I'm still awaiting the "response" from "oscar" to see what comes next...

Popcorn please!
/Ray
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#19 User is offline   D-28 

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Posted 13 April 2018 - 12:00 PM

View Postkidblast, on 13 April 2018 - 10:16 AM, said:

I'm still awaiting the "response" from "oscar" to see what comes next...

Popcorn please!

Tears
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#20 User is offline   Farnsbarns 

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Posted 13 April 2018 - 12:24 PM

View Postkidblast, on 13 April 2018 - 10:16 AM, said:

I'm still awaiting the "response" from "oscar" to see what comes next...

Popcorn please!


Don't hold your breath.
I'm not drunk, you're blurry.

Farns
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