jjrpilot Posted May 24, 2018 Share Posted May 24, 2018 I reached out to Gibson's Customer Service regarding a truss rod tool and he asked if one came with my new Gibson (after I gave him the serial number). I told him it didn't come with one and he took my mailing address and said that I should receive it in about a week. Amazing Customer Service! I'm definitely a fan! Link to comment Share on other sites More sharing options...
BigKahune Posted May 24, 2018 Share Posted May 24, 2018 . Nice. Glad you were taken care of. My opinion on past practice: Never could understand why Gibson quit including a truss rod tool for many years. Seems to me an essential tool like that should be included with a guitar that comes with an adjustable truss rod. I never bought the “keeping the cost down” BS. . Link to comment Share on other sites More sharing options...
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