Really?? You've got to be kidding me.
Of all the VALID and IMPORTANT concerns voiced on this forum EVERY DAY regarding the quality of brand new
Epiphone guitars, you choose to answer the burning question of, "wheres my sticker and throw away cord?"!
Epi1 I am asking you as one professional to another, please do not insult us again with something like this. It actually has made me mad. I love Epiphone the guitars and the brand, but this is infuriating. You choose to answer a question about free swag thats included in a new guitar (which general consensus is the end consumer never gets the garbage anyways) but choose to blatantly ignore all the inquires to important relevant questions such as these.
There are MANY more valid and serious concerns regarding this company. I find it highly disrespectful and insulting that you ignore our pleas for answers regarding these issues but you have time to come on here and tell us about free STICKERS and POSTERS??????
We don't buy your damned bumper stickers, we buy your GUITARS. Please let us know why Epiphones quality, value, and customer service has been declining lately. Why are you making LP Customs in the obviously inferior factory. How did these poor examples of this guitar even released to the public and why did Epiphone feel they we acceptable? Why are the frets being used sub par and flawed from manufacturing?
I offer my services as a Master Luthier, and Epiphone lover to you Jim. Perhaps you need someone in there to shake things up and demand quality from your staff, from the girl answering the phone in customer service, to the man scraping binding on the other side of the world for $5 a day. You should hold EVERYONE related to Epiphone/Gibson to a higher standard, not allow this company to fade into mediocrity (at best ATM).
Please please please, answer a REAL question or at least get out there and DO something about it. I could care less about some damned sticker or poster. I care about getting a quality guitar at a fair price. Right now Epiphone can't even guarantee me a fully functioning guitar that is playable at ANY price. Do you really think stickers will make your customer base happy? We are GUITARISTS, not twelve year old girls with a sticker collection.
I have been playing and singing the praises of Epiphone guitars for over 20 years, I have owned over 30 Epiphone guitars and now have 6. ^ Epiphone guitars all of which were made in Japan or Korea, all old, and I can't find a new Epiphone worth buying. Thats sad ain't it? I WANT A NEW EPIPHONE, BUT CANNOT FIND AN ACCEPTABLE GUITAR THAT EVEN COMES CLOSE TO MY OLD EPIPHONES. You should be moving forward with the company, making better guitars. But right now we are wittnessing the decline of Gibson/ Epiphone. PLeasae do not be so sure of yourselfs you stop caring about fine guitars and you customers. It seems like the attitude today is.
" We are Gibson/Epiphone, the number one guitar company ever. Just slap something together, put our name on it and it will sell, we are Gibson after all. Who Cares"?
I care Epi1, I care damnit.
Thanks for your feedback - we welcome your comments. In response, I ask you to please consider the following:
1. We receive direct emails, letters and of course phone calls from thousands of customers every month. Many of these are
inquiries about what is included with a new Epiphone guitar. While I understand that as a “Master Luthier,” you probably do not need or want many of the things that we supply with our instruments (such as an owner’s manual, warranty card, etc.), there are others without your advanced skill set and knowledge of guitars that find these things very useful and important. In fact, here are a few actual emails we have received in the last 7 days from customers.
“The Casino I just bought is a great playing, great looking guitar. On a more trivial note, I was impressed with the packet of info and goodies that came with the guitar. A full color owners manual, a combination registration card/Epiphone history pamphlet, a packing slip with the model # and serial #, a full color Casino poster, an Epiphone guitar case sticker, a truss rod wrench and an angled instrument cable! I thought that was a pretty classy package for a guitar in that price range. Other companies, (FMIC) please take note. I posted the above comments on the Gretsch Discussion Pages today. I love my Gretsch guitars, but I'm also very impressed with my new Epiphone Casino. Thanks!”
“I recently purchased an Epiphone Studio Dot from a Guitar Center store in Natick, MA and they didn’t have the manual that should come with the guitar. I was told that guitar center store throws out all the boxes and manuals when received as they aren’t needed. After a fruitless conversation with the sales person as to why that shouldn’t be his call but the consumers, I decided it would be easier to contact Gibson directly and ask if you have the manual in PDF that you can send me. Also: Can you tell me if it is the norm for stores to not offer original materials with your Guitars? I would have expected at least a warranty card to fill out, some diagram of what the dials do and information on how to do basic adjustments of the electronic components.”
“I recently purchased a brand new Les Paul Traditional Plus guitar (serial # 106001327 -- registered to this email address) and did not receive a truss rod wrench in the case. Is this normal? All guitars I own came with this tool - even my Epiphone.”
2. The two links you mention in your post related to quality issues are important to us and in fact, they were forwarded to our Director of QC shortly after posting. However, the Epiphone forum is not the vehicle to resolve quality concerns. While we certainly do not discourage this type of discussion on the forum, if a customer has a problem with an Epiphone instrument the way to both resolve it as well as provide us with the necessary data to accurately determine the validity and cause of the problem is through our established Gibson Customer Service
department. We have an extremely qualified team of professionals dedicated to 100% customer satisfaction. To insure this level of service, we must follow an established procedure that requires obtaining very specific information (name, contact information, date of purchase, serial number, etc). The utmost attention is spent on researching and correcting any possible quality issues that may exist.
3. That said, you may not have noticed but the original post was an “Announcement” and intended to be informational. I believe that given the content, the forum was a good avenue for disseminating this information.
4. Thank you for your offer, as a “Master Luthier”, to help Gibson and Epiphone. I’d love to receive your contact information and resume for consideration.
5. I believe that the customer votes with their wallet. If our Epiphone sales are any indication, then there is an increasing number of customers worldwide that choose Epiphone. But it’s not just about sales. We continuously monitor and review quality related data. Currently, we have a less than 0.5% return rate. Additionally, I speak with customers and visit retailers often and in general, they are very happy with our quality. I also believe that the guitars coming out of our factories in China are exceptional instruments. I, like many Epiphone employees, have been playing guitar most of my life. As a company we understand guitars and we are passionate about their performance. I talk directly to many exceptional guitarists such as Zakk Wylde, Jeff Waters, Jack Casady, Slash and Joe Bonamassa and they love our instruments and choose to put their names on them. But because we believe in Kaizen - the philosophy of continuous improvement - we are not satisfied with even one
Thanks again for your feedback and I hope we can find a way to satisfy you.