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CUSTOMER SERVICE PHONE NUMBER I NEED TO CONTACT EPIPHONE AND TALK TO A HUMAN,

#1 User is offline   1Casey1 

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Posted 12 February 2011 - 04:40 PM

Hi,

Within six weeks I've return four Masterbilt guitars. The last one didn't even make it out of the store before the store manager said, send it back for another one. Three out of the four had the same problem, the pick-up was no good. I want to talk to someone at Gibson about this. Does anyone have a name and phone number I can call.

BTW, I have a 5th one on order and this will be my last attempt to purchase this product line.

Thanks
Chuck
Regards,

1968 Yamaha FG180
1992 Ovation 12 string
1992 Martin HD28
2010 Takamine EGS544SC
2010 Yamaha LLX16
Masterbilt 500RCCE
Les Paul Standard Traditional Pro
John Mayer Strat
2011 Maton EGB808C Fix

#2 User is offline   brianh 

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Posted 12 February 2011 - 04:58 PM

Have you tried any of these?

http://www.gibson.com/en-us/Support/
"Two things are infinite: the universe and human stupidity; and I'm not sure about the universe."
-- Albert Einstein

#3 User is offline   1Casey1 

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Posted 12 February 2011 - 08:31 PM

Thank for the link. I'll start there.
Regards,

1968 Yamaha FG180
1992 Ovation 12 string
1992 Martin HD28
2010 Takamine EGS544SC
2010 Yamaha LLX16
Masterbilt 500RCCE
Les Paul Standard Traditional Pro
John Mayer Strat
2011 Maton EGB808C Fix

#4 User is offline   vomer 

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Posted 14 February 2011 - 05:00 AM

View Post1Casey1, on 12 February 2011 - 04:40 PM, said:

the pick was no good.


Hope I'm missing something here.


Edit to add-: ah, checked your other posts, you meant pick-up. I've never returned a guitar because the plectrum it came with was no good Posted Image.
Paul.


"Aunt Florrie's credenda, all musicians are nice people..."

Posted Image



Epi gear:

1973 EA250.
2004 Sheraton II with TonePros bridge, SD Phat Cat, and TV Jones Classic.
PR-200 acoustic.
Valve Junior with mods by Alnicomagnet, Power Scaling, and Celestion Eight 15.

#5 User is offline   1Casey1 

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Posted 14 February 2011 - 06:54 PM

Thanks for that. [crying] I corrected it to say pick-up.
Regards,

1968 Yamaha FG180
1992 Ovation 12 string
1992 Martin HD28
2010 Takamine EGS544SC
2010 Yamaha LLX16
Masterbilt 500RCCE
Les Paul Standard Traditional Pro
John Mayer Strat
2011 Maton EGB808C Fix

#6 User is offline   1Casey1 

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Posted 14 February 2011 - 06:58 PM

Hi All,

Thanks for the Gibson contact information. The Gibson rep and I had a long talk this afternoon. It was a very productive dialog and I believe the root cause was determined. Gibson has some corrective actions to incorporate into their nomenclature and it should resolve the pickup issue. All that was needed was attention to detail [biggrin]

Thanks again

Chuck
Regards,

1968 Yamaha FG180
1992 Ovation 12 string
1992 Martin HD28
2010 Takamine EGS544SC
2010 Yamaha LLX16
Masterbilt 500RCCE
Les Paul Standard Traditional Pro
John Mayer Strat
2011 Maton EGB808C Fix

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