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Computer help. Please!

#1 User is offline   lashurst 

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Posted 08 April 2012 - 10:10 AM

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When I start my netbook. I get this message...
Posted Image
..Then this. Then it goes off.
I loaned it to someone a week ago and this is what I got back.

#2 User is offline   pfox14 

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Posted 08 April 2012 - 10:25 AM

Trying booting up with the Windows installation CD in the drive. When it first boots hit "esc" and it will bring you into a window that allows you to boot from the CD instead from the hard drive. This should let you boot in "safe mode" so you can back up your files to a thumb drive. You can repeat this process and try and repair Windows from the installation CD.

#3 User is offline   lashurst 

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Posted 08 April 2012 - 10:26 AM

It's a netbook. It doesn't have a cd drive.

#4 User is offline   Rabs 

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Posted 08 April 2012 - 10:39 AM

View Postlashurst, on 08 April 2012 - 10:26 AM, said:

It's a netbook. It doesn't have a cd drive.

Yikes... thats a nasty error.. some info here
http://support.micro....com/kb/307545/
but yes as suggested above basically you have some corrupt system files that need to be replaced.. if you dont have a CD drive you need to find access to one or copy the installation CD that came with your notebook (if indeed it came with anything) to a USB stick and you may be able to boot from that.

By the way have you tried booting in safe mode or doesnt it let you get that far.

If you can boot into safe mode then do a disk scan and error check. And maybe even try and do a system restore.
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#5 User is offline   Buxom 

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Posted 08 April 2012 - 10:44 AM

Get a USB disk drive and change it to boot from USB device if it's an older one. This is probably a software issue. I just fixed a friend's computer when it had this same problem. Is it Windows 7? If so, it might have a recovery partition. When you start up, press F8, and keep pressing it, one tap never works. It should bring you to a menu with different options, and should say something about restoring to factory settings. Select that and go through all of the steps. It should take around 45 minutes total.
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#6 User is offline   Buxom 

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Posted 08 April 2012 - 10:46 AM

Also, try reseating your RAM. It's possible it could have been knocked loose. I've fixed issues like that a lot for friends and family. When you change it out, or take it out for any reason it usually displays something similar.
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#7 User is offline   lashurst 

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Posted 08 April 2012 - 10:47 AM

It won't let me go into safe mode. I can't get beyond that screen.

#8 User is offline   surfpup 

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Posted 08 April 2012 - 10:49 AM

I'm no Windows certified professional, but it smells like new hard drive time to me. I hope not.
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#9 User is offline   Rabs 

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Posted 08 April 2012 - 10:57 AM

View Postsurfpup, on 08 April 2012 - 10:49 AM, said:

I'm no Windows certified professional, but it smells like new hard drive time to me. I hope not.

I think if it were a total disk issue it would say "no physical hardrive" or something like that... (i know that cos I had to fix my dads laptop recently and he had that error afer my aunt decided to turn the computer upside down while starting it up??)

Hmm, if you cant even get to safe mode you will need a windows disk.. Also does the harddive make a clicking sound when you try and start it? or does it sound normal? (clicking sound means physical death)

Have you tried each option? like the Last know good configuration.

What are you using to talk to us on here?

If all else fails what you will have to do is as said, get a windows 7 disk and copy the contents to a USB stick.. Then when you start your laptop go into the bios (I always forget how) by pressing f12? Esc i can never remember at the startup (before windows kicks in).. And choose (if it lets you) USB for the boot device.. if you dont have a USB option you will need an external cd drive... or take it to a tech shop.. but yeah without the windows disk your pretty much up the creek.
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#10 User is offline   lashurst 

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Posted 08 April 2012 - 11:04 AM

I'm using my main laptop to do this. I loaned the netbook to my girlfriend's son who's 8 month old laptop has had a hard drive failure for a second time in two months! This seems odd that it might have happened to mine. Could he be doing something to make it fail?

#11 User is offline   jannusguy2 

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Posted 08 April 2012 - 11:06 AM

Not trying to be flip but, seriously, if you want to avoid this kind of stuff, get a Mac. I saw those Windows messages for the last time 5 years ago. I have never had a problem since. Sorry for your frustration.

#12 User is offline   Rocky4 

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Posted 08 April 2012 - 11:10 AM

My wifes laptop did this recently. She wound up having a PC expert install XP.

#13 User is offline   Rabs 

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Posted 08 April 2012 - 11:14 AM

View Postlashurst, on 08 April 2012 - 11:04 AM, said:

I'm using my main laptop to do this. I loaned the netbook to my girlfriend's son who's 8 month old laptop has had a hard drive failure for a second time in two months! This seems odd that it might have happened to mine. Could he be doing something to make it fail?

Well its hard to speculate.. but from what I know this happens when the hardrive gets a big jolt or is dropped (not saying thats what did happen).. Also I guess it could be caused by viruses so if hes a downloader some sites like the pirate bay have really dodgey stuff on it, a virus can install and you wouldnt even know it sometimes.

The only other thing I can think of right now is if you get a USB external hardrive reader, something like this
http://www.google.co...d=0CI4BEPMCMAE#
then take out the hardrive of the notebook (or is it all RAM?) and plug it into this.. You will then be able to read it on your laptop and maybe be able to replace the files manually taking them from the install disk that came with it or if you have to take the files from a normal windows 7 disk. That may allow you to boot up and do a system retore.
"Im the one thats going to have to die when its time for me to die. So let me live my life, the way I WANT TOO" Jimi Hendrix

#14 User is offline   Bldsnn 

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Posted 08 April 2012 - 11:27 AM

I once used an external cd-drive and a windows disk to solve an issue like that... and it worked Posted Image.
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#15 User is offline   Flight959 

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Posted 08 April 2012 - 12:20 PM

The blue screen of death!!

Usually caused by a change in Hardware or a NEW program installed!!

Or a failing memory stick!!

IMO

#16 User is offline   jdgm 

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Posted 08 April 2012 - 02:32 PM

View Postlashurst, on 08 April 2012 - 11:04 AM, said:

I'm using my main laptop to do this. I loaned the netbook to my girlfriend's son who's 8 month old laptop has had a hard drive failure for a second time in two months! This seems odd that it might have happened to mine. Could he be doing something to make it fail?

Sounds likely, if you've never had this before.
I had something very similar when some freeware I was using updated itself and took out some .dll files. You have to find a way to 'system restore'.

#17 User is offline   tazzboy 

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Posted 08 April 2012 - 02:53 PM

Sounds like Windows is messed. You going to have to get external CD drive and USB and a copy of Windows on re install it.
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#18 User is offline   Buxom 

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Posted 08 April 2012 - 03:08 PM

View PostRabs, on 08 April 2012 - 11:14 AM, said:

then take out the hardrive of the notebook (or is it all RAM?)


The difference between a harddrive and RAM is that a harddrive is designed for storage, and RAM is for simply reading the information.
1979 Guild S-70 -> 2013 Orange Micro Terror -> 1989 KMD GV412-S

1986 Peavey Envoy 110
1967 Kingston Acoustic
2000 Fernandes FGZ-400
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#19 User is offline   Buxom 

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Posted 08 April 2012 - 03:59 PM

View Posttazzboy, on 08 April 2012 - 02:53 PM, said:

Sounds like Windows is messed. You going to have to get external CD drive and USB and a copy of Windows on re install it.


Worst case could be a motherboard.
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1967 Kingston Acoustic
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#20 User is offline   TommyK 

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Posted 08 April 2012 - 09:36 PM

I don't think I'd be loaning it to that guy again. [cursing]

They don't call it the "Blue Screen" if death for a reason. [scared] This one requires professional help. [crying]
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