Hey everyone,
I'm based in the UK and I made a purchase earlier this week. Before making the purchase I read through the FAQ page and came across this: "If you are shipping to a country outside of the USA, the Gibson Online Store will NOT charge you for any applicable import tax, customs duty, brokerage fees, or VAT charges. Any additional charges (if required by YOUR country) will be collected by FedEx when the product is delivered, or by a third-party brokerage firm (where applicable). "
However, while it was still in the US I received an email from UPS requesting for me to pay an import fee close to 800 USD.
Have I grossly misinterpreted what was defined on the FAQ page, or has something gone wrong during transit? 🤔
I've contacted Gibson, but still waiting for a response. Hope someone could maybe help shed some light on this.
Thanks!