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Koovana

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Everything posted by Koovana

  1. "If you are shipping to a country outside of the USA, the Gibson Online Store will NOT charge you for any applicable import tax, customs duty, brokerage fees, or VAT charges. Any additional charges (if required by YOUR country) will be collected by FedEx when the product is delivered, or by a third-party brokerage firm (where applicable)." My understanding of the above was that Gibson would handle these fees for me. If they had written: "Instead, these charges (if required by YOUR country) will be collected by FedEx..." the import fee thats been requested to me would make sense. The use of the word "additional" makes me think of other charges not related to import fees. I'm expecting to pay customs tax when it reaches the UK, but I don't think I should be footing the bill for this import fee 🤔
  2. Haha it is brown...and it's on the right side 😉 If that is the case, what Gibson writes here on their FAQ page isn't accurate then: "The Gibson Online Store is required by U.S. law to declare an accurate monetary value on all shipments.
  3. But doesn't the flat rate shipping I paid cover the shipping costs within the US? I don't understand why they want to charge me for import fees if the package was moving around in the US
  4. Hey everyone, I'm based in the UK and I made a purchase earlier this week. Before making the purchase I read through the FAQ page and came across this: "If you are shipping to a country outside of the USA, the Gibson Online Store will NOT charge you for any applicable import tax, customs duty, brokerage fees, or VAT charges. Any additional charges (if required by YOUR country) will be collected by FedEx when the product is delivered, or by a third-party brokerage firm (where applicable). " However, while it was still in the US I received an email from UPS requesting for me to pay an import fee close to 800 USD. Have I grossly misinterpreted what was defined on the FAQ page, or has something gone wrong during transit? 🤔 I've contacted Gibson, but still waiting for a response. Hope someone could maybe help shed some light on this. Thanks!
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