I really believe the only way to purchase a Les Paul is to buy it in person. Play it. Check it all out. They cost a lot of money and if you cant find any in your area its worth taking a road trip. Its an investment. I don't play Les Pauls because they are just not comfortable for me to play gigs with. I wield an SG for that, But I do own a Flame Top that literally took months and months of looking. Some road trips, the whole thing because I knew I was looking in the $5000 range. I would never computer shop for that even from the Nashville plant itself. And its funny because that was my last trip. Right to the Gibson showroom. I ended up getting a beautiful R9. I didnt get it custom made for me but i got to choose the neck carve i liked, the sound the feel, even the neck angle because they do vary a bit. Mine has a nice shallow 3°. So its got tons of room for adjustment. The neck angle was a custom order that was never purchased. My gain. Lol. Good luck ever finding that neck angle. I hate anything over 4°. My friends LP is like 6°. Definately a QC disaster. It plays ok but it hasnt much room to mess with the bridge. But any way. Gibson has had alot of QC problems which would be ok if they were charging $500 not $5000. Sorry you got a less than perfect one. Rock on brother.