Leon2365

In other news though, somehow a family member called custoner support for me out of superstition and low and behold, they got through to someone within 30 seconds. My mind was absolutely blown at this. Upon talking with the rep they told me to send an email to an address that was previously stated here on this thread by another user. Before letting them go though I asked if it was rhe same address as the one on the customer service section of the site here because I had already sent 3 than went unanswered. They didn't even know that any sort of address or email form existed on their site at all. This new address got me a response right away and I am now in the process of getting my instrument taken care of. Say what you want about superstition, but from now on, when I need customer service of any kind anywhere, I'm having this family member call first.

I have not. I wasn't aware I needed to as there was nothing included with my instrument to tell me to do so, nor did I know it was an option. I shall get on that right away.

Sadly I have not due to the place being very far and I having no car. The last time I was able to go there, it was a one man operation and he was over a month behind with work on other instruments.

Thing is I bought it directly from the epiphone website

Is customer support even existent these days? I've been waiting over a month and a half now for a reply to 2 different emails I've sent about a guitar developing a Crack on the fretboard after 3 months of very light use. I've just sent a 3rd one today and am wondering if they will ever get back to me on this or if they are just waiting for my warranty to run out so they can say "there's nothing we can do cause you contacted us too late" The reason I'm thinking that is a possibility is because I sent them an email asking about the action and strings the guitar came with and they replied within a few days. But now that it's about seeking a replacement instrument or a refund I'm getting complete radio silence. I tried calling over the phone as well and gave up after no one answered for 20 minutes. Does anyone know of a way to actually contact someone from Gibson/epiphone short of going to their fancy new museum/display store?

I'm still waiting for customer support to get back to me via email. 2 weeks now and nothing so I'm probably gonna just call over the phone.

You and me both. This is something I'd expect several years down the line from a $900 guitar, not in 3 months. My $250 Jackson Rhoads js32t has gone on over 7 years and counting without any sort of major cracks like this appearing.

These are their newest guitars from the prophecy line so id have to assume it's something recently made. As for the raising of the fret wire, I hadn't even thought of that tbh. And I have contacted them through their support page but it's been a week already with no reply so tomorrow, which will be a Monday for me, I'm gonna call them on the phone instead.

The pic is up there btw

Not the best quality cause of the compression but the regular photo is too big to be uploaded here directly apparently.

Took a lot of fenagling but I think I finally got the pic hosted on imgur so you all can see: http://imgur.com/gallery/slyVp6v

I honestly have no idea what the indoor humidity is. It has been really hot lately though. According to outside humidity it's in the 60% but I don't have a way of gauging what it's like inside unfortunately.

Alright then, so this is another call upon the community to examine a situation to see if it's something normal or if it's a defect in workmanship as I've never owned an instrument this expensive or from this brand before. My question here today is, after having owned my epiphone prophecy extura for only 3 months, not using it daily and storing it inside of a hardshell case where it is not mistreated at all, is it nor.al for a Crack to show up on the fret board? It goes from the 17th fret all the way down to the bottom of the fret board past the 24th fret. I personally feel like this is a discrepancy with the craftsmanship of the instrument considering I don't even use it daily, but hey, I could be wrong. What do you all say of this situation?

So in the end I had to just cut a hole into my existing epiphone explorer hard case and remove some of the Styrofoam inside to get the upper horn of the extura to fit inside nicely. The fuzzy interior stayed so as not to scratch my instrument and all in all, for a DIY fix, I think it's rather nice.

You'd think it would, but sadly it is not exactly the same. The upper horn where the switch is on an explorer is at least twice as long. So sitting in an explorer case [cause I did mention that I bought an epiphone hardshell explorer case] that horn is a few inches too long to sit comfortably in the case.