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Loycole

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  1. Over 2 months ago, I bought a brand new R8 Gibson Murphy Lab Les Paul Standard ultra light aged from a guitar store in Tampa FL. After playing it for a couple weeks I noticed that the finish was flaking off the guitar at the heel where the neck and body join (see photos), I googled the issue and found out this was a pretty common problem with the first run Murphy Lab guitars so I contacted Gibson and requested a replacement. About a month later and after several back and fourth phone calls, I received a replacement guitar that was the same model and finish as the first guitar. After inspecting it I was extremely angry to discover that this guitar had literally THE SAME PROBLEM as the first guitar, the finish on this replacement guitar was flaking off of the headstock (see photos). I was told these guitars were being removed from circulation so I have no idea how one was sent to me. What is even more egregious is that this guitar had a full pre-packed checklist filled out but somehow the inspector didn't notice the finish falling off of the headstock. I emailed the customer service person who had arraigned the first guitar to be shipped pictures of the new guitar and what was going on, after a lengthy apology I was told that a replacement would be rushed out ASAP and after sending in my shipping info, have yet to hear back from this person (this was about a week and a half ago). So now I'm once again locked in a back and fourth battle with Gibson customer service to try and get a new guitar to replace the replacement. It is absolutely unacceptable and borderline criminal to be treated this way after dropping 5 grand that I spend years saving up for to buy a nice guitar for myself. You won't find a bigger Gibson fan than me and I've been treated with such negligence that I can never see myself dropping another cent on a new Gibson ever again. I guess at this point I'm just looking for advice on how to deal with this.
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