Archer911

Instead of you telling me what I don't know I can tell you what I do know—both sides of the nut looked horrible, I have never seen another Gibson look this way, this would reduce the resale value, and Gibson customer service is the worst I have ever experienced. If you like your guitars to look this way great, I just don't.

could be, or all 6 were finished by the same worker who has that style.

Agreed. I have 2 Les Pauls and an ES-335 that are great.

" But all Gibsons have a line across the side of the nut where the edge of the nitro" All? No they all don't. Absolutely not.

I hope so too, but I will stay away from them and try only to buy at brick and mortar establishments where I can see and play the guitar before buying—and that's just what I did after returning the guitar to them. Anyway, I think the current offerings from Epiphone have got them beat for the money all day long.

It took just nearly a month, about a dozen emails and a dozen phone calls, and a couple of hours of lost time, but I finally got my money back from Gibson. Lesson learned.

Thanks for that information. I'm not sure if our experiences are the same but for $3K it's unacceptable to me to need to have a new guitar from a premium brand that looks bad and plays not as well as it should (low E pushes off the neck too easily) taken to a luthier to be made right. Time, money, more time, etc. Gibson finally, after more than a dozen calls/emails, had UPS pick up the guitar. I hope I will see a refund before Christmas.

Still no return label from Gibson Consumer Service after being promised one2 days ago.

Actually the tone on this one isn't that good. The nut might have something to do with that.

Then it's a "repaired" guitar and you've let them get away with misrepresenting a product. On top of that why should I spend time finding and going back and forth to a repair shop?

UPDATE: More than 24 hours after being promised a no cost return from Gibson I have still not received any shipping label or further instruction. What a company!!!

Before TG, after TG, and 4 calls yesterday. Finally got someone at the end of the day yesterday. He said I could return the guitar and would send a return label. I haven't received the return label as I write this. Maybe I'll get the label today or tomorrow or I will start the calling all over again. Stay tuned for more on this unnecessary and ugly story.

2 emails and 3 phone calls with more than 30 minutes on hold and nobody answers. Is Gibson bankrupt and have they closed their doors?

They have ignored 2 emails now. I am following their instructions included with the order if I have "questions or concerns" which I do. I did call last week but had to leave a message. At this point I will return the guitar, IF they ever respond, as it would be necessary to take this to a luthier for repair. I'll put the money, IF I get it back, toward a Collings guitar and be done with Gibson for good.

Based on what the other end looks like I think you are right about this showing an added piece.That being said it's rather easy to push the low E off the neck while playing a G chord.