On Guitar Centier's website :
For more than 50 years, Guitar Center has been an essential part of communities in cities across the nation. Today, we face an unprecedented set of challenges as the coronavirus (COVID-19) continues to impact our way of life. At this time, our focus is the health and safety of our associates, customers and communities.
Taking the guidance of local, state and federal government officials, our stores remain open. In the cases where the government has mandated or made significant action, we've followed suit quickly, including closing stores where required. In addition to local government guidance, we are also adhering to recommendations provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC). In accordance with this expert guidance, we've taken action to protect the health and well-being of our associates and customers to control the spread of COVID-19:
Store Hours: Our store hours are changing, effective March 19. Guitar Center stores will be open from 12:00 p.m. – 7:00 p.m., daily. Music & Arts stores will be open from 1:00 p.m. – 8:00 p.m. on weekdays, 10:00 a.m. – 6:00 p.m. on Saturdays, and 12:00 p.m. – 5:00 p.m. on Sundays in stores which are regularly open on this day.
Lessons: Effective Friday, March 20, we will be temporarily suspending lessons in our stores. We are working on the capabilities of providing digital lessons for interested customers and will provide updates as we test the technology.
Store Cleanings: We have increased the frequency of store cleanings, especially for instruments and in interactive areas. Hand sanitizers are easily accessible.
Employees: We have been continually communicating to our employees to follow preventative actions as recommended by the CDC, including staying home if employees are ill or believe they may be at risk and encouraging appropriate hygiene, such as frequent hand washing.
Our associates are at the heart of our business, and we remain committed to making sure they take care of themselves during this time. To that end, we've adjusted our sick time policy in the interim: In the event that an associate is diagnosed with COVID-19, Guitar Center will extend sick pay to cover that employee up to 14 days, without any use of sick or vacation time during that time period. In addition, under no circumstances are we requiring any associate to work if they are not comfortable in doing so. Where feasible, we have moved to a work-from-home environment in our Music & Arts and Guitar Center Support Centers and will soon be doing the same for our Contact Centers. We've also ceased domestic and international travel for all employees.
Our priority is the health, safety and well-being of our customers and employees as we all work together to mitigate the spread of COVID-19. We understand that many of our customers may not feel comfortable shopping in store during this time. As always, we're ready to serve our customers through GuitarCenter.com and the Guitar Center app. Our call centers are available at (855) 770-3373 from 5:00 a.m. to 8:00 p.m. PDT Monday through Friday, and 6:00 a.m. to 7:00 p.m. PDT weekends.
We will continue to work closely with government officials and local authorities on a case-by-case basis to ensure our business practices serve the community in the best way possible and will evaluate our options throughout this time period.
These are truly uncharted times. We appreciate your support and remain dedicated to updating our Guitar Center community as best we can as we navigate these rapidly changing conditions.
CEO, Guitar Center