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CedarTopFan

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About CedarTopFan

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  1. But I'm still here, and still crazy about my spectacular AJ500RC!! What an "off the charts" sounding guitar it is.
  2. We have a Hastings book store in the small town where I live. They sell cheap, low end guitars. Cant remember the brand. And of course Walmart has their awesome "First Act" guitar shaped objects!
  3. Its been a several months now since I got it back from the Gibson people. I routinely check the bridge and so far not the tiniest bit of lifting at all. I dont know whether they used hide glue this time or what, but no problems at all. This guitar continues to amaze me...(and just about everyone else who hears it for the 1st time)...with it volume, tone, presence and sensitivity. What a truly GREAT guitar. Still cant understand why they discontinued it. CTF
  4. My AJ500RC also has a different serial# on the block than the one on the label. When I got it back from having the bridge fixed the Gibson repair person included the repair receit, and he used the number on the label, so that must be the one that counts. CTF
  5. I've had this guitar for over a year now, and yet tonight I had a 1st experience with it. For the 1st time that I can recall since getting it, I sat and listened to someone else playing it. Goodness gracious!!!! What a MAGNIFICENT thing to hear. The volume...the tone...the presence! Its the real deal, in a huge way. CTF
  6. Dugly.... Been there, done that...unfortunetly. I know just how you feel. All I can say is, if you take it to the shop where you got it, I hope it goes better for you than my experience. But...once I contacted the Gibson folks it was all good from then on. They sent it back and its perfect again now. An interesting thing. I told the guy I spoke with (with Gibson) that I had been playing it hard, and all the time, since I bought it, it was that good. Well, on the warrantee repair sheet I got with the repaired guitar the guy who did the work noted that the condition when he got it was "VERY used"! Ha ha! That after only 11 months of playing. These AJ500's are just spectacular guitars. Why in the world would they discontinue the Masterbilts??? I cant understand it. Good luck with your bridge. And by the way...I have started using a humidifier during the cold dry months. I have been advised that that will prevent the lifting bridge. CTF
  7. Dynasty... I recently had some warrantee work done on my AJ500RC Masterbilt. (The bridge was lifting) I had problems with the store where I purchased it. I got frustrated and contacted the Epiphone (Gibson) people directly. They fixed it perfectly, with no charge of course, and I'm a happy camper with my guitar back. By the way, the Gibson warrentee is for life as long as you are the original owner. Good luck! CTF
  8. Yes. Indeed there is. I just got back from picking the guitar up after they called to say the repair work was done. Its fixed perfectly, and of course there was no charge! Once I called the Gibson people in Nashville...thats when positive things started happening. And, since I *publically* referred to a lot of "Bulls" (wink) in my initial post, I feel the right thing to do would be to *publically* thank... 1) "Epi1" for his posts, concern and help on the previous thread. 2) Rame Estridge, who is the person I spoke with several times on the phone in Nashville. He was very helpful, and reassuring about that the fact that they would take care of this. Thank you Epiphone for taking care of this fine guitar! Now, if you'll excuse me, I have some picking to get to! CTF
  9. No doubt about it, these Masterbilts are a whole lot of guitar for the money. As good as guitars costing much much more. CTF
  10. Rather than an email, try speaking to a real person... 1-800-444-2766 I have found them to be quite helpful. CTF
  11. They are going to close the 1st thread, so I thought I would transfer the post from the Epiphone rep (Epi1) over to this thread. I'd like for lurkers to be able to see how the Epiphone people came forward to "do the right thing" Both from Epi1 and the folks on the telephone I spoke with. Here it is... Thank you very much for the response. If you will check out the thread "The soap opera has changed regarding my AJ500RC", you will see that there is now "more to the story", as they say, and I'll just leave it at that. I apologize for all the references to "bulls". It was mainly due to a percieved problem that now appears to maybe not exist. And also because of how frustrated I felt at possibly losing the best guitar I have ever owned. I got a little panicky at the thought of losing it. My AJ500RC is nothing short of an exquisite guitar. It rocked my world in a big way when I 1st played it in the store, and it just got better from then on. An amazing guitar. I spoke to your customer care dept today and they were wonderful. Very helpful and kind. They advised me to gather up contact information with the store where I bought it, and call them tomorrow (friday) with that info, which I will be doing. Again, thank you for your concern and response. CTF
  12. Epi1, >>>"I apologize for the problems you're having with your Masterbilt. Please contact our Customer Service Department at 1-800-4GIBSON and explain to them the problem with the guitar and your concerns about having it repaired in a timely manner. If you do not receive satifactory results, please email me via this forum with your contact information and guitar serial number and I will address the issue personally."<<< Thank you very much for the response. If you will check out the thread "The soap opera has changed regarding my AJ500RC", you will see that there is now "more to the story", as they say, and I'll just leave it at that. I apologize for all the references to "bulls". It was mainly due to a percieved problem that now appears to maybe not exist. And also because of how frustrated I felt at possibly losing the best guitar I have ever owned. I got a little panicky at the thought of losing it. My AJ500RC is nothing short of an exquisite guitar. It rocked my world in a big way when I 1st played it in the store, and it just got better from then on. An amazing guitar. I spoke to your customer care dept today and they were wonderful. Very helpful and kind. They advised me to gather up contact information with the store where I bought it, and call them tomorrow (friday) with that info, which I will be doing. Again, thank you for your concern and response. CTF
  13. OK. I took the advice from someone on the "I'm ticked off" thread, and called Gibson customer service. Just hung up about 5 minutes ago. If you remember, the guy at the store said he was getting the *run around", and that they were trying to get me to accept another model or another AJ500RC. Well, the guy with Gibson put me on hold, checked on it, and came back. He says that they HAVE...NOT...HEARD...from anyone about this!. Nothing about an AJ500RC needing authorization for repair work. They asked me to get a hold of the guy at the store and have him call them, and they also wanted the number of the store where I bought it. Interesting. CTF
  14. YerDugliness... >>>"I'm a bit confused, at one point it seemed like you took it to a B&M dealer and they were going to repair it in-house, the only problem they were facing was that Gibson might not pay them for repairing the guitar."<<< Yes, thats pretty much what the repair guy told me he is dealing with. He said they wanted him to ask me if I would take a new guitar of another model. I told him to tell them (((NO!!!))) Then he asked me if I would be content with a new AJ500RC, and I told him my *preferance* would be to have MY guitar repaired. >>>>Perhaps, given the way Gibson/Epiphone has shafted you,...<<< Well, they really havent actually shafted me yet. They just seem to be leaning in that direction. I'm still giving them the benefit of the doubt. I'm going to wait until I find out what they say when I speak to them personally tomorrow on the phone. >>>>"....the dealer might be willing to offer some sort of in-house repair in order to maintain a good business relationship with you."<<<< I certainly hope so. I love that guitar. Its a special guitar. >>>>"A sad state of affairs, indeed! In these tough economic times, businesses should be doing whatever they can to keep loyal customers."<<<< That exactly right, and I have worked in retail before. And the predominant attitude for successfull buisiness is "the customer is always right", and you bend over backwards to satisfy them. >>>"Like you, I too hope Epiphone or Gibson reads this thread and sees what a terrible impression this is leaving among their loyal customers.....bad business practice, indeed. I've said it before, I'll say it again, SHAME on Gibson/Epiphone!!!<<<< Well, I sure hope that when this is resolved in some way that it wont end up being that. I am very disapointed with all of this. Its so much different than the experiences I have had with the Martin people. CTF
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