I have ordered several Epiphone Electric guitars from Musicians Friend. They did not include the cord. I contacted their customer service (MF) about this dilemma, and, each time, they sent me a cord, free of charge [thumbup] Also, on one guitar, I did in fact get the cord. But, when I plugged it in, it didn't work (short circuit/non attached wires). I sent an email to MF explaining this, they also sent a new cord out, cool. So, about half the time, I got no cord, and the other 1/4 of the time, I got a dead cord lol
So, they "made it right". Thanks MF