What else could it be Tom? Ok, a worker on a late Friday afternoon has a slip up and something gets through. But it's QC's job after that part of the process (and periodically through the process) to make sure it doesn't get past end manufacturing and through to distributing. But I'm begining to think that maybe QC isn't the problem. Maybe the manufacturers have let their tolerances out so far that the problem is right there instead. QC knows this, checks evrything is still within these (sloppy) tolerances, and lets them through to the distributer. The new owner recieves it, sees, feels, and hears the problems, and goes WTF? I'm begining to think more and more along this line.