Mr Clean

Just an update on this. The dealer is being very difficult so I'm having to take further action. I can't say any more at this stage, but I will post the whole story once it reaches a conclusion. Just to say that a representative from Gibson themselves contacted me after reading my posts and was super helpful. Thanks for all your help and support.

:)

I would really appreciate if someone could give me some info on a neck reset. How long would this process normally take and will the guitar require a re spray afterwards?

Thanks for all your words of support and help.

Thanks for that guys, much appreciated. I'd never noticed that before! My SJ200 has the 4 ribbon bridge.

What is the two and four ribbon thing? I'm curious.

Sorry, I'm completely non technical. What is the two or four ribbon bridge?

The guitar was bought new.

I'd be happy with a replacement, but the dealer is saying there is nothing wrong with the guitar. So now it's down to the folks at Gibson to help me. At this point I wont be posting any of the names involved or any pictures of the specific guitar, just in case I have to take further action with this. But I do have pictures, copies of all the correspondence and letters from 2 of the luthiers, just in case.

I'm not bitter about it, these things happen. What irks is the stance of the shop in saying the guitar is OK. Hopefully Gibson will sort it and I'll have it back soon.

I'm not a pro player, I understand that a neck reset is a major job and I will be without the guitar for some time, so I was hoping that we could just get the guitar playable. The tech only lowered the saddle, so it wasn't anything major or irreversible.

The problem was identified before any work was done.

Hi there. Has anyone else out there had major problems with a brand new Gibson acoustic? I recently spent my life savings on a gorgeous new SJ200. I played it for a few weeks, and it sounded great, but I was really struggling with the high action on the guitar so I took it to my guitar tech to get it set up. Then the bombshell I didn't expect to hear..... He told me that the neck had been poorly set at the factory and that he could lower the action as much as he could now, but that I would definitely encounter problems in the future. I was completely gutted, but seeing as I'm a complete novice in such matters I took the guitar to 2 other respected luthiers, but they said exactly the same thing. I took the guitar back to my own tech and he lowered the saddle to make the guitar playable. Now the guitar play OK (though the action is still quite high) but there is now barely any break angle over the saddle to the bridge, and if I strum hard I sometimes get a 'sitar' effect sound. So the guitar was sent back to the dealer. They looked at it and informed me that Gibson wouldn't re set the neck as there is nothing wrong with it. They also said that they had loads of Gibson acoustics in stock and that most of them don't have much of a break angle over the saddle. I wasn't happy with this at all, so I dug my heels in and I've now been told that the guitar is being sent to Gibson for someone there to look at. Hopefully they will act with the integrity and honesty that you associate with Gibson and sort the guitar out for me. I'll let you know how I get on.