Hi all, not sure if this is the right area.
Back in around March this year I was looking to buy a 35th Anniversary LP Black Beauty 3 pups from a private seller.
Anyhow, I wrote to Gibson on their website about authenticating the guitar. I didn't fully expect a quick response, let alone a response at all.
Lo & behold, within a day I had Vincent Wynne from Gibson respond to my email. Bear in mind I live in Australia, so with time differences, etc.
After checking the photos, Vincent authenticated the axe as well as providing information on setups for string heights, etc.
I ended up buying the guitar.
All I can say is fantastic service Gibson. Many thanks Vincent.
How have you found Gibson Customer Service?
Cheers