If this is brand new and you are not happy I would return it. But if may make a suggestion, take five or ten minutes out of your time to speak with Gibson/Epiphone customer service
Explain to them the situation, I am guessing it has the QC sticker on the back. It certainly should not have left the factory like that, they may even offer to send you a replacement or see if they can solve the issue for your - whether a refund or other solution.
If you do call, please share with us your experience. I am still very interested in finding out more about the Epiphone QC.
I spoke to them recently and they told me that their QC department does the intonation and Setup and checking, If was bought from a retailer they also should check the condition before it is sold.