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Hoping someone can point me in the right direction here: I bought a brand new Epiphone from Guitar Centers end last year, and Its been great! Love it! However I noticed some buzzing on the frets last month and decided to take it back to GC for a tune up. When I picked up the guitar the Tech said the truss rod needed adjusting but the drive hex had a manufacturing defect and he was only just about able to adjust it. Any further adjustment would not be possible. So I emailed the contact at Epiphone as recommended by GC, and sent photos to a "Terry Green" there who's response was: "the photos of the truss rod nut you sent us were viewed by the Epiphone Returns Cooridinator, who by the way has examined tens of thousands of these instruments, and it was determined there was no evidence of a manufacturer defect. There is a sufficient amount of hexigonal insertion wall to adequately turn the truss rod with the PROPER sized Allen wrench." (typo's from the original email. I felt condescended by the tone of this) Not sure how I proceed with this. I couldn't persuade the Epiphone guy to contact GC or vice versa. Just to say I have never attempted to adjust the guitar - way out of my sphere of knowledge, and I've always kept it under safe conditions (humidity and heat) so I don't even know why it needed adjusting in the first place. Thanks for any ideas Tony B Berkley MI