LarryUK Posted October 9, 2013 Share Posted October 9, 2013 I bought a new laptop 6 weeks ago. It's a Toshiba touchscreen Windows 8. I was using it on Sunday on my lap on my sofa when I reached for something and it slid down my legs and onto the floor. The actual distance it fell was about 8 inches. As the picture shows, the screen broke above the hinge. I couldn't believe such a small fall could break a screen. I've called Toshiba and they want as much as I paid to fix it and said as I dropped it, it's not a warranty issue. My argument here is. Is/was it of merchantable quality as the thin glass screen seems to be the main stabilising part of the lid? It broke so easily. If I'd thrown it across the room, yes. But it was a small fall. and the bezel is undamaged. It seems to me that the hinge broke the screen, by a twist in the lid. Surely the glass shouldn't be there for strength? Opinions? Do I have a case for poor quality? Link to comment Share on other sites More sharing options...
Namvet Posted October 9, 2013 Share Posted October 9, 2013 Unfortunately this is probably a case of bad luck. The only possible argument is whether it could be considered normal wear and tear or not. Link to comment Share on other sites More sharing options...
rct Posted October 9, 2013 Share Posted October 9, 2013 I think it broke when you flew through time to September 10th. rct Link to comment Share on other sites More sharing options...
Rabs Posted October 9, 2013 Share Posted October 9, 2013 Sadly I don't think theres much you can do about that.. Things today unless you pay top top dollar are made cheap and nothing seems to last as they want you to throw it away and buy a new one rather than repair it (the throw away generation)... Ive replaced a few laptop screens in my time, its not easy but is doable... You might try and see if you can do that some how and replace the top yourself? (you can often find instructions online on how). Apart from that you need a new one or live with it.. It sucks but thats the world we live in.. When I get a laptop I always pay over the odds for a better build quality... Link to comment Share on other sites More sharing options...
Blueblooded Posted October 9, 2013 Share Posted October 9, 2013 Did you use a Credit Card to pay for it? Some cards provide insurance on your purchases for a limited time. Or perhaps the store you bought it from offers insurance you could purchase to protect it. They sometimes allow for a limited amount of time after the original purchase to buy the insurance so you may want to look into that. Link to comment Share on other sites More sharing options...
quapman Posted October 9, 2013 Share Posted October 9, 2013 I think it broke when you flew through time to September 10th. rct Lol,,, dude,, where do you come up with this stuff,, you kill me man. I didn't even notice the date. Lash, ,I think yer screwed. Like Rabs said you will have to diy. Unless you have a local repair shop that replaces things like that. We have a place here that does those repairs but definitely worth a google search to diy. Link to comment Share on other sites More sharing options...
kidblast Posted October 9, 2013 Share Posted October 9, 2013 I think it broke when you flew through time to September 10th. rct Funny stuff Rich... funny stuff! Link to comment Share on other sites More sharing options...
Rabs Posted October 9, 2013 Share Posted October 9, 2013 I think it broke when you flew through time to September 10th. rct Is that one of the new Flux Capacitor PCs?? :P Link to comment Share on other sites More sharing options...
daveinspain Posted October 9, 2013 Share Posted October 9, 2013 Reminds me of the time someone posted a message that was written to Gibson complaining how disappointed they were when their $3000 Gibson fell over and the headstock broke off. They said it had only fell over once and it must have been poor workmenship which made it break so easily... Guitars are made to be held in your hand or strapped on your body, in their case or on a stand. If you let it fall over it's gonna break at the headstock most of the time. A computer is a very complex and fragile piece of equipment and even though they call it a lap top it should be used at a desk or someplace where it can't fall down. Unfortunately I think you are out of luck, you did drop it and it broke. Too bad you didn't tell them you just closed the lid and it broke for no reason... Link to comment Share on other sites More sharing options...
Izzy Posted October 9, 2013 Share Posted October 9, 2013 It sucks that that happened. I hate to say it but even if you lied and said the thing broke on its own or whatever...getting them to replace the item or fix it would have been hard enough even if you truly had just shut the lid and heard a crack. You telling them the fall issue...there is no way they will help you now. If its working, you'll get used to the cracked windshield. I'd just ignore the crack and move on. You can now imagine what my car looks like, lol. Link to comment Share on other sites More sharing options...
vangoghsear Posted October 11, 2013 Share Posted October 11, 2013 I will often buy the store's extended warrantee on expensive items that I can't easily repair myself just for the no fault clause (drop it, get it wet, spill, coffee or soda in it, etc.) lots of times those type accidents are covered under those. You didn't happen to get one of those, did you? Really tough luck. Link to comment Share on other sites More sharing options...
LarryUK Posted October 11, 2013 Author Share Posted October 11, 2013 Well. I've complained to Toshiba, to no avail. But they want £400 to repair it! £200 just for the screen. What a rip off! The laptop is so new that you can't buy a copy replacement screen yet. It's only the front glass that's broken. I've put my fingernail down the edge and can pull the glass away, it's so thin. About 2-3 mm. That couldn't possibly last the test of time. So I'll wait now until the aftermarket screens come out. Never consider buying one. You'll regret it. I will be reporting it to Trading Standards though as not fit for purpose. I feel the flex in the lid will cause loads of breakages and be very lucrative for the manufacturers. Link to comment Share on other sites More sharing options...
Guest Farnsbarns Posted October 11, 2013 Share Posted October 11, 2013 It might seem harsh but I tell you now that trading standards won't accept a not fit for purpose claim. None of it's defined purpose includes dropping it any distance but that's not the real clincher, you'll notice no one makes a "lap top", they make notebooks, that's because they're not specified for use on a lap. The manual will say you should use it on a hard, sturdy, level surface. I.e. a desk. I think you're going to have to write it off or claim on your home contents insurance. Link to comment Share on other sites More sharing options...
feldkeen4 Posted October 11, 2013 Share Posted October 11, 2013 When it happened to mine. I just plugged a monitor in it and it became a desktop computer for the next 5 years or so til it died. Link to comment Share on other sites More sharing options...
pippy Posted October 11, 2013 Share Posted October 11, 2013 As Farns says, the harsh truth is it's your own fault. It dropped onto the floor. Not designed to be dropped onto the floor, ergo end of discussion, I'm afraid. Imagine it was your Gibson. It falls to the floor and the headstock snaps off. Same situation. Sorry! I think it broke when you flew through time to September 10th.rct You folks in America always put the cart before the horse and the date-thing is no exception. Just to remind you in advance; Xmas is NOT 12/25. It's 25/12... P. Link to comment Share on other sites More sharing options...
rct Posted October 11, 2013 Share Posted October 11, 2013 You folks in America always put the cart before the horse and the date-thing is no exception. Just to remind you in advance; Xmas is NOT 12/25. It's 25/12... This came at a great time, I've been...uh, hip deep in an argument with a Harvard trained research librarian about middle endian dating, which is what we use nearly exclusively here in Americur. I say nearly just to cover those very rare exceptions that a company or enterprise uses little endian like you guys do, but here, they only do that once or twice before they get the flick that they can't possibly intermingle. But all college material, all essays and writing that have to include a citation page, have to use little endian dating in the citations. It is absolutely maddening. rct Link to comment Share on other sites More sharing options...
LarryUK Posted October 15, 2013 Author Share Posted October 15, 2013 Update. I haven't been able to claim in any form and the crack caused the touchscreen to act like the corner was being pressed constantly. So I've solved it by disabling the touchscreen and not it's just a normal laptop. I'll wait until our Chinese friends release a copy at a reasonable price. £200 for a touchscreen??? That's just the digitizer too. Just the front glass. What a con. Link to comment Share on other sites More sharing options...
Riffster Posted October 15, 2013 Share Posted October 15, 2013 Sorry, this sucks, I know because I am in a similar situation. My 2-year old daughter threw a harmless small cardboard book from upstairs and will you not believe that she hit the Apple logo on my (closed) MacBook Pro and the LCD screen shattered, the little book hit the only soft spot on the aluminum casing which is the plastic Apple logo. How's that for a bullseye? The front glass did not break because the impact was from behind it. The cost to repair is $400 so I went ahead and bought the LCD screen and tools to fix it myself, total cost is $90 USD and well I get to keep the tools, the LCD itself was only $45. Link to comment Share on other sites More sharing options...
Catatonick Posted October 15, 2013 Share Posted October 15, 2013 It's not a difficult fix but be ready to be frustrated by trying to get it screwed back on. I have fixed over 20 laptop screens and some to easy but some are a royal pain and will drive you insane. It usually involves popping off the bezel if there is one, getting to the ribbon cable under the keyboard, and removing 4 screws that hold the hinge in place. Takes about 20 minutes unless it fights you along the way. Might as well grab some RAM while you are tearing into it and shove more of that in there too. Link to comment Share on other sites More sharing options...
LarryUK Posted October 15, 2013 Author Share Posted October 15, 2013 Mine looks like it's just stuck on from the front. You can pull it away. There aren't any screw on the lid. But fixing stuff is easy. I've fixed loads of phones and yes, pop extra ram in if you've got it apart. Link to comment Share on other sites More sharing options...
Catatonick Posted October 15, 2013 Share Posted October 15, 2013 The screws are usually in the back of the laptop below the lid and right on the bottom beneath the lid and a little off from the outside case screws. It really depends on the laptops design though. Just remember not to pull up and break the ribbon cable. Damaged or not you may still need it since it does work. Link to comment Share on other sites More sharing options...
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