ol fred 55 Posted April 18, 2015 Report Share Posted April 18, 2015 Duane would you please contact Leslie and get the restoration folks squared away so that her guitar is Properly repaired. Below is a copy of a message sent to me and a few of my pals. "Okay folks, I need help! I need to talk to the head of Gibson Restoration! Gibson made 1 12 string right handed hummingbird in 2010. I own it. It's neck was broke during our 6.0 earthquake in August. I sent it to Gibson Restoration. It came back with a great job on fixing the neck...BUT they forgot to put the serial number on the headstock. They apologized and I sent it back. It came back today. The strings are not spaced properly, and all the strings buzz, and there is a something sprayed in the finish. It sucks!!" Lets try and make things right here Quote Link to post Share on other sites
Johnt 11 Posted April 18, 2015 Report Share Posted April 18, 2015 Duane would you please contact Leslie and get the restoration folks squared away so that her guitar is Properly repaired. Below is a copy of a message sent to me and a few of my pals. "Okay folks, I need help! I need to talk to the head of Gibson Restoration! Gibson made 1 12 string right handed hummingbird in 2010. I own it. It's neck was broke during our 6.0 earthquake in August. I sent it to Gibson Restoration. It came back with a great job on fixing the neck...BUT they forgot to put the serial number on the headstock. They apologized and I sent it back. It came back today. The strings are not spaced properly, and all the strings buzz, and there is a something sprayed in the finish. It sucks!!" Lets try and make things right here Nice one Fred BK gave me Jeremy's name and I Messaged it to her Quote Link to post Share on other sites
thevalleygirl 0 Posted April 18, 2015 Report Share Posted April 18, 2015 Thanks guys for going out of your way for me! Quote Link to post Share on other sites
BigKahune 454 Posted April 18, 2015 Report Share Posted April 18, 2015 . Jeremy's the guy. Hope he can get things worked out for you. . Quote Link to post Share on other sites
Johnt 11 Posted April 19, 2015 Report Share Posted April 19, 2015 Thanks guys for going out of your way for me! Ain't just for you Leslie I want first refusal on the ' bird if you ever decide to sell 😊😊😊😊 Really hope it all get solved Keep us posted Quote Link to post Share on other sites
thevalleygirl 0 Posted April 20, 2015 Report Share Posted April 20, 2015 Well, I sent an e-mail to Gibson with pictures attached and a wave file of the string buzz. They sent me a FedEx label, but no reply to the e-mail. I have a call in to Jeremy Morton at Gibson. I'm hoping he calls me back. I just don't understand. On the Repair Invoice (for the Serial Number) it said "Make Serial Number more noticeable... I have pictures! There was NO serial number...AND just to put the original serial number on took Months! Quote Link to post Share on other sites
BigKahune 454 Posted April 20, 2015 Report Share Posted April 20, 2015 . Give Jeremy some time to respond. Meanwhile, I would hold off on other Gibson contacts until Jeremy has reasonable time to respond. Not sure how often he checks, but you can send him a PM too - http://forum.gibson.com/index.php?/user/32154-jeremy-morton/ . Quote Link to post Share on other sites
mojogood 0 Posted April 20, 2015 Report Share Posted April 20, 2015 Valley Girl, you've done without your guitar long enough. Mistakes DO happen but IMO, Gibson needs to put a rush on this job and get it right. We'll be watching for a quick resolution to this mess. Quote Link to post Share on other sites
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