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GIBSON CUSTOMER SERVICE

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Hi all, not sure if this is the right area.

 

Back in around March this year I was looking to buy a 35th Anniversary LP Black Beauty 3 pups from a private seller.

 

Anyhow, I wrote to Gibson on their website about authenticating the guitar. I didn't fully expect a quick response, let alone a response at all.

 

Lo & behold, within a day I had Vincent Wynne from Gibson respond to my email. Bear in mind I live in Australia, so with time differences, etc.

 

After checking the photos, Vincent authenticated the axe as well as providing information on setups for string heights, etc.

 

I ended up buying the guitar.

 

All I can say is fantastic service Gibson. Many thanks Vincent.

 

How have you found Gibson Customer Service?

 

Cheers

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Gibson Customer Service has been great with me as well. I had a couple of issues with my guitar and not only did they respond quickly they sent the parts I needed without any cost to me. I sent them an e-mail and within 3 days I had thee parts I needed at my door. I have nothing bad to say about Gibsons customer service..

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Guest Farnsbarns

Baring a hiccup over a bad decision made a a CS rep in Europe which would have meant a month or so fo fix a pot instead of days which was fairly swiftly overridden by a CS rep in the US and sorted, the CS Gibson has given me has always been second to none. After the hiccup was sorted I received a box with t shirts a hat, keyring, picks, pedal bags, sweets and other cool stuff so, yeah, best CS I've ever experienced.

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I know this is an old thread, but Vincent helped me earlier this year as well! My "1942 J-45 Legend" didn't come with a COA, and he was able to get one sent out to me. 

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