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rickymeiklejohn

zero fret nut titanium replacement

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needing to get hold of a titanium replacement for my brass zero fret nut as starting to wear. I'm in scotland and have emailed gibson europe but heard nothing back.just wondering if anyone else on here from the uk has managed to get one from gibson?

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See here

 

http://forum.gibson.com/index.php?/topic/125347-changing-zero-fret-nut/

 

As you can see, I thought the new nut was nickle. Whatever it is, it has been fine. I played that guitar last night. Everything still looks good.

 

You really should have gotten a reply. Keep trying.

 

Boris from Gibson Europe was very obliging.

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I received my titanium nut with quick shipping (to Sweden) and the service and response time was excellent. Maybe your e-mail got lost somehow? I suggest you try again :)

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Hi,

 

My name's Dave and I'm new to the Board. I too have had a problem with the brass nut on my 2015 Les Paul DC and have e-mailed Gibson EU & politely asked for a replacement. The thing is, I'm nor sure I've sent it to the correct e-mail address. What address did you guys send your request to? Any advice would be welcome as it's been about three weeks now with no reply.

 

Cheers,

 

Dave

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Hi,

 

My name's Dave and I'm new to the Board. I too have had a problem with the brass nut on my 2015 Les Paul DC and have e-mailed Gibson EU & politely asked for a replacement. The thing is, I'm nor sure I've sent it to the correct e-mail address. What address did you guys send your request to? Any advice would be welcome as it's been about three weeks now with no reply.

 

Cheers,

 

Dave

 

Dave,

I am not at the location (PC) where I exchanged e-mail with Gibson EU so I dont have that info to hand.

However the telephone numbers (on Gibson front page) are

 

 

USA: 1-800-4GIBSON

Europe: 00+8004GIBSON1

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Dave,

I am not at the location (PC) where I exchanged e-mail with Gibson EU so I dont have that info to hand.

However the telephone numbers (on Gibson front page) are

 

 

USA: 1-800-4GIBSON

Europe: 00+8004GIBSON1

Thanks for that - I'll give the numbers a try.

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Thanks for that - I'll give the numbers a try.

 

I emailed - Service.Europe@gibson.com - and got a prompt reply asking for proof of purchase and serial number, and telling me there would be a delay of three weeks for the titanium nut due to restocking. The nut arrived in two weeks. I've not used it yet because in the meantime I bought the Tusq replacement which works perfectly and takes a little twang out of the tone.

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I have recently contacted them too and not yet heard anything. But I will contact the store soon and let them deal with it.

 

I made contact to GIBSON recently (24.08.2017) and got immediate e-response from Europe customer service

 

 

... "Thank you for the details, we will send a more durable replacement nut to you as soon as they arrive from the factory, hopefully in 3-4 weeks."

 

A recived package yesterday.

 

:-)) [rolleyes]

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