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Les Paul volume cuts out at max


kc2pxp
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My 2017 Les Paul Standard has an issue already. Both volume pots cut out when turned up to 9 or 10. If I wiggle them, they come and go. I plan to use contact cleaner to see if it helps. If not, I will replace them. I am disappointed that a guitar of this quality would fail within 1 year. I keep it in a climate controlled room and I do not understand why this happened. Any advice? Thanks

 

Steve

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My 2017 Les Paul Standard has an issue already. Both volume pots cut out when turned up to 9 or 10. If I wiggle them, they come and go. I plan to use contact cleaner to see if it helps. If not, I will replace them. I am disappointed that a guitar of this quality would fail within 1 year. I keep it in a climate controlled room and I do not understand why this happened. Any advice? Thanks

 

Steve

 

That should be a warranty item. Call Gibson Support at: http://www.gibson.com/Support.aspx

 

If it's a 2017 Standard and you're the original purchaser, it should be under warranty. It has a printed circuit board in the controls cavity. They'll send you a new one and it's simple to replace. If you don't feel comfortable doing it yourself, you can take it to an authorized repair store. I had issues with mine (PCB) as well shortly after purchasing it new and called support for a replacement.

 

But, you're right, that should not happen with regular use.

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