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New Epiphone SL pickups not working

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Just received the Epiphone SL new in box. Cannot get pickups to work. Amp is fine. I have removed all the plastic wrap thinking maybe that was covering the pickups. Volume is up on guitar and amp. I’ve tried each toggle position. Maybe there is a wiring defect and I should return. I just want to make sure there’s nothing else new out of the box I need to do.

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By coincidence I may be able to advise you. My friend has one for her daughter, she asked me to look at it yesterday as it had an intermittent fault with the pickups. I thought I could be the usual dust in the switch or pots. 

It wasnt it was a really loose input jack, I just bent the pin to give a more secure hold on the lead.

Does your cable move around alot when its plugged in?

Personally I would contact the store you purchased from first, being brand new.

If you are confident in your abilities take the plate off and look at what lies beneath, it could be simple, like I had, or could be loose cables etc.

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