Violeiro Posted October 17, 2019 Share Posted October 17, 2019 (edited) I had an "issue" with the A note buzzing. Posted here for help and was able to address the problem. At the same time I sent Gibson a message, they replied asking to take to an authorized repair center....I replied saying the nearest one was over an hour from me (which I actually called and never received a call back)...immediately they replied asking for my address and copy of the receipt. I sent to them, received an email within 24hours with a shipping label. That is what to expect when you spend money on a company and they CARE! Will I continue buying Gibsons? Heck yeah, they value me as a customer AFTER SALES! Note: I sent them a message sating I was not going to ship back the guitar, the issue was addressed. BUT I was really appreciative and impressed with the quality of their support! Edited October 17, 2019 by Violeiro Quote Link to comment Share on other sites More sharing options...
Larsongs Posted October 17, 2019 Share Posted October 17, 2019 They have taken care of a couple of my Guitars the same way... They came back Perfect! 1 Quote Link to comment Share on other sites More sharing options...
MorrisrownSal Posted October 17, 2019 Share Posted October 17, 2019 Gibson customer service has always been outstanding from my seat. They addressed several guitar... Don Ruffatto has been a gem. As has Jeremy a while back. Glad you like your guitar. 1 Quote Link to comment Share on other sites More sharing options...
62burst Posted October 17, 2019 Share Posted October 17, 2019 They offered the same for a new purchase of mine two or three years back- I thanked them for their offer, but ultimately decided it was not worth the risk of shipping across the country two times, and since it was a minor semi-cosmetic issue (there was some chipping along the edge of the fret board that would catch on the hand), I ended up lightly sanding and buffing the area out and never looked back. Quote Link to comment Share on other sites More sharing options...
Rev Roy Posted October 18, 2019 Share Posted October 18, 2019 I haven’t had a repair issue yet, but I have emailed Gibson CS with some questions over the years. Each time the response was quick, knowledgable and friendly. Just one more reason I’m a Gibson fan... Quote Link to comment Share on other sites More sharing options...
BoSoxBiker Posted October 18, 2019 Share Posted October 18, 2019 While you have their attention, perhaps you could email them back with the link you showed us as a cross-check. In the very least, it'd be great to ease any pending nagging thought that might creep up. Quote Link to comment Share on other sites More sharing options...
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