Received brand new Les Paul custom with chunk of paint missing

[CampNowhere 0]

So last week I received my first and brand new Gibson Limited Run Custom Shop Les Paul Electric Guitar (with Case), Ebony (with Nickel Hardware). I can’t tell you all how happy I was to finally be able to afford the guitar I’ve wanted for so long. 
 

I have been so busy with work and life that I just now today finally opened the case to look at the guitar. Everything looked amazing until I looked at the bottom of the guitar at the strap button. I was missing a chunk of paint around the strap button!!! It’s so bad I can see down to bare wood. 
 

The worst part is, the site I got it from said they are completely out of stock and they have no idea if/when they will be receiving any new ones in. 
 

Has anyone else had an issue like this? If so, what did you end up doing about it?

[jdgm 696]

I'd want to take/send it back - for a refund, if necessary.

That's not acceptable IMO.

[CampNowhere 0]

I talked to someone where I bought it from and they said they’d have no problem replacing it with a new one, if they had a new one in stock. Apparently they are supposed to get more at the end of the month but the rep told me that they can’t guarantee they will receive the new ones they ordered from Gibson because sometimes apparently Gibson will just cancel a guitar model and not fulfill  the order. 
 

I was quite annoyed/upset that there isn’t even a guarantee that they will receive more guitars that they ordered from Gibson. I have no problem waiting but I would be really upset if I could never get the same exact model I purchased originally. I am not a fan of the gold hardware, I prefer the nickel hardware and white binding. 

[JVC 0]

that's unacceptable. i would take it back.  hardware is easily replaced if you get a gold one.  maybe you could ask the shop if they wanna do that?

[labomba 67]

Unacceptable!!! If It was me I would send it back and find one in a local shop that you can inspect and play before you lay down that kind of cash. Thats one of the reasons I  don’t buy online

[Leonard McCoy 91]

This sounds truly too dumb to be true.

[badbluesplayer 582]

There is no doubt that the old button was torn out and that the finish came off with it.  See how the cracking around the button is beveled at 45 degrees.  That's called diagonal tension stress cracking and it can only happen when something punches through the finish.  So that guitar has been damaged and repaired.  Too bad.

 

If it was me, I'd send it back.

[Pinch 307]

On 3/24/2020 at 3:55 PM, badbluesplayer said:

There is no doubt that the old button was torn out and that the finish came off with it.  See how the cracking around the button is beveled at 45 degrees.  That's called diagonal tension stress cracking and it can only happen when something punches through the finish.  So that guitar has been damaged and repaired.  

I didn't even think of that. 

You should be able to get a significant discount.