Anderton's sucked. I was surprised.

[Might Be 9]

Last year I ordered a wah from Anderton's. It was out of stock but could be pre-ordered with an estimated delivery in about 4 weeks. After ordering they sent me an email which simply gave a later date, no explanation or wording to explain that. Just a different date in the instant order confirmation to that which was on the site. 

Never mind, I just started waiting. A week after it was due, and with no word from them at all I decided to call. The indifference felt forced, like they wanted to project the attitude of not caring, I'm just an individual and they're the great Andertons. They offered no explanation, no apology, no new estimate for delivery, just an attempt to sell me an entirely different product and a kind of "so what" attitude.

That's put me off Andertons, I'm afraid. A little bit of customer service and polite attitude goes a long way.

Edited January 8 by Might Be

['Scales 523]

Maybe they were jut pissed at your inconsistent spelling of their name  

[Might Be 9]

1 hour ago, 'Scales said:

Maybe they were jut pissed at your inconsistent spelling of their name  

I'd love to blame autocorrect but I'm really not sure that wasn't straight typos 🤣.

Edited January 8 by Might Be

[Pinch 375]

Their customer support has been good to me, and I've never even bought anything from them...

[merciful-evans 955]

My experience of Andertons (where I've bought A Gibson guitar & a Line 6 signal processor) has been that they are unspectacular. 

[ghost_of_fl 294]

I like watching their videos but never bought anything from them.  Seems like any pre-orders are a guessing game right now since so many companies have been effected by recent events.   But after spending money and receiving nothing, IMO they do owe you some kind of explanation about what happened.