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2021 Gibson Custom Shop Axcess with neck alignment issue

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I am the proud owner of a 2021 Gibson Les Paul Custom Shop Axcess which unfortunately has an issue.

If you look at the photos you will see that on Mine, the low E string sits too close to the edge of the fretboard.  As you move to higher frets it becomes quite difficult to play a fretted note without pushing that string off the board. 

The photo titled ‘Not Mine’ was pulled randomly from internet.  It is the exact same guitar and you can see that the strings align properly.

It seems to me that the neck was misaligned when it was installed at the factory.  It would need to rotate ever so slightly clockwise for the strings to sit properly.

I am not the original owner, so there is no warranty or help from Gibson.

I’m not sure what kind of operation is required to make this right but I'm scared.

Anyone offer some ideas?




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