jiemp Posted April 19, 2009 Posted April 19, 2009 hello all, I'm in France. this subject was discussed a lot : I want to get a new pickguard for my 2001 SJ200. I read on some topics that some of you got new pickguard from gibson factory. How is it possible ??? I sent a mail to Gibson Service Customer : a guy called Benton Cummings answered that i have to mail to Europe Customer Service. I mailed to Europe CS, they answered that they can't do anything. Remail to Benton Cummings and he answered that I have to contact a local dealer. Phone to local dealer, he answered that there is no pickguard avaliable. So, is it yes or no possible to buy a new painted and protected Pickguard from Gibson factory ??? Many thanks for your help, have a good day, Jean-Marie
ajsc Posted April 19, 2009 Posted April 19, 2009 Hi, Jean-Marie!! I'm not sure what to tell you. I had a pickguard issue with my SJ-200 as well. 1st I called the 800, & was told "it's normal wear, & tear!!" Pretty much, you're sh...t out of luck. Then I noticed the# for Montana, In the paper work in the guitar case. I called them, & they sent me a new pickguard, no questions asked!! I'm not sure where the customer service emails are going, but if they're not going to Montana, that might be the problem!! I "never" bother with the 800 #, because those people are in Nashville, & I have never found them to be helpful. I know calls between France, & the US are expensive. Maybe someone has the email for Montana? If not It still might be worth giving them a call.
AlanC Posted April 19, 2009 Posted April 19, 2009 It is possible. My SJ200 came without a pickguard and I decided that I wanted one. Gibson sent me one pretty much straight away. Gibson Customer service were great to deal with. However I had to make the request in writing (email) and I had to include the guitar's serial number. Good luck.
jiemp Posted April 20, 2009 Author Posted April 20, 2009 thanks for your answers. This is the mail I used first : service@gibson.com . In the answer of Benton Cummings Gibson Customer Service, the phone number begin with 800. So it seems that there is the same situation as you ! On the paper in the case, I have the phone and fax number of Montana division : 406 587 4117. If I don't find their mail, I will try a call. I bought the guitar used, so the warranty does'nt applied to it. Bye Jean-MArie
fortyearspickn Posted April 20, 2009 Posted April 20, 2009 JM, I bought my SJ200 used as well. It's an '04 I got in '06. The flowers were a little faded - the one or two nearest the soundhole the worst. Then, I saw a brand new one in a Guitar Center with the pickguard worn exactly the same way. So, I decided mine was just right. Good luck on your quest, and congratulations on your excellent choice in guitars
TheLiveSoundGuy Posted April 20, 2009 Posted April 20, 2009 Call Montana first. but... It's not exactly stock, but maybe this can work for you. Luthier's Mercantile International
Recommended Posts
Archived
This topic is now archived and is closed to further replies.