Phil Deere Posted July 28 Share Posted July 28 Hello, I purchased my dream guitar in 2014, a beautiful Gibson Hummingbird, with some money my late mother left me in her legacy I registered the warranty with Gibson.com (serial number 11194016). The issue I have is the pick-guard is lifting from the body, which I am none to happy about as the guitar is always kept in it’s case and in the same room and has rarely ever left my home. The guitar cost me £2200 which I bought from a store in London called Macari’s, which is no longer there as they have moved out of London. When I was last in London I visited the Gibson Garage who could not give me a satisfactory answer. Please can you help as I have been a Fender guitar nut since the 1970’s this my first venture into buying and owning a Gibson, a lovely guitar, bit not without issue. I look forward to hearing from you kind regards Phil Deere Quote Link to comment Share on other sites More sharing options...
Phil OKeefe Posted July 31 Share Posted July 31 Hello, and welcome to the forums! You should reach out to Gibson Customer Support. They do not normally monitor all of the posts on this website, which is a Gibson owners and fan website. https://www.gibson.com/en-US/Support/Contact-Us 1 (800) 444-2766 You can also email at service@gibson.com Quote Link to comment Share on other sites More sharing options...
Sgt. Pepper Posted July 31 Share Posted July 31 (edited) 4 hours ago, Phil OKeefe said: Hello, and welcome to the forums! You should reach out to Gibson Customer Support. They do not normally monitor all of the posts on this website, which is a Gibson owners and fan website. https://www.gibson.com/en-US/Support/Contact-Us 1 (800) 444-2766 You can also email at service@gibson.com What level of employee are talking about are taking the calls. Are they employees who have been there 25 years (I hear people don’t stay there that long, you may know), is it interns answering the phone, or does it go right to voice mail? Best customer service I ever had was Lindy Fralin picked up the phone one day when I called about an issue I was having. In case you don’t know he owns and is the namesake of the company. No way in HELL Cesar is going to answer my call. Edited July 31 by Sgt. Pepper Quote Link to comment Share on other sites More sharing options...
Phil OKeefe Posted August 6 Share Posted August 6 On 7/31/2024 at 11:19 AM, Sgt. Pepper said: What level of employee are talking about are taking the calls. Are they employees who have been there 25 years (I hear people don’t stay there that long, you may know), is it interns answering the phone, or does it go right to voice mail? I do not know for sure, but I imagine it varies. I suspect (but again, do not know for certain) that there are multiple people who work in that department. As far as how long people work for Gibson, I know of people who have been working for the company for multiple decades. I myself have been with Gibson for nine years. Quote Best customer service I ever had was Lindy Fralin picked up the phone one day when I called about an issue I was having. In case you don’t know he owns and is the namesake of the company. No way in HELL Cesar is going to answer my call. I know who Lindy is. They're a very well-respected company in that field. With all due respect to them, they're quite a bit different in terms of size compared to Gibson, and to be fair, it's probably not the best application of Cesar's time to be taking customer service calls on a regular basis. Also, while I won't speak for the OP, I will mention that I passed along the info about this thread and the issues the OP was having to the head of CS at Gibson, who told me that they were going to contact him, so hopefully his issues have been resolved. Quote Link to comment Share on other sites More sharing options...
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