larryp58 Posted September 26, 2009 Share Posted September 26, 2009 When I bought my True Vintage Southern Jumbo, it was supposed to come with the brown case with lavender/pink lining. Instead, it came with the regular black Modern Classic case. No big deal, to me, a case is a case. I just wanted Gibson to know that it shouldn't advertise what it isn't going to produce. So I sent an e-mail to Gibson Customer Service. I really didn't expect to get an answer from them. Anyway, a service representative Benton Cummings sent me an e-mail back and said that he would look into it. After a month has gone by, I received the correct case for my guitar by FedEx today! Shipped directly from the plant in Bozeman! I've been playing Gibsons for thirty years and when I needed them to step up to the plate, they did with flying colors! So publicly I say- Thanks very much to Mr. Benton Cummings and the Customer Service Dept. at Gibson. Link to comment Share on other sites More sharing options...
DAS44 Posted September 26, 2009 Share Posted September 26, 2009 cool.... at leat gibson's doin somethin right.... those hendrix guitars..... uggh <shivers> Link to comment Share on other sites More sharing options...
geelinus Posted September 26, 2009 Share Posted September 26, 2009 I always wondered what happened to Benton Cummings after the Guess Who broke up Link to comment Share on other sites More sharing options...
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