Phaze11111 Posted January 10, 2010 Share Posted January 10, 2010 Hi all. I just tried to download and install the Guitar Rig Pro 4 software and activate it using the card with the customer code provided by Gibson with the Dusk Tiger. When I try to activate the software it wants both a serial number AND an activation code. The serial numbers must be all numbers....the serial number box won't accept letters. The customer code provided by Gibson with the Dusk Tiger doesn't work. Its a combination of numbers and letters. HELP, I'm stuck!! Thanks in advance for your replies. Link to comment Share on other sites More sharing options...
Crackity Jones Posted January 11, 2010 Share Posted January 11, 2010 I was confused by that as well. You need to register your DT on the microsite using the customer code. You will then be given the registration codes for Ableton Live Lite and Guitar Rig. I printed the page for future reference. Hope that helps. Link to comment Share on other sites More sharing options...
Phaze11111 Posted January 11, 2010 Author Share Posted January 11, 2010 Thank you Crackity for your reply. Did you mean register my Dusk Tiger on the Gibson website? If so I actually did that yesterday including the product code info from the card included with the Dusk Tiger packaging. Gibson acknowledgement my on-line registration with an automatic message but didn't provide any serial numbers or activation codes to install the downloaded software. The reason I didn't do the on-line registration is that I originally sent in the registration card via US Mail to register my DT guitar right after I purchased it....didn't expect to have to do it the on-line way too. I'm starting to feel like a beta tester for Gibson since there is no manual for the DT and their instructions/processes are so unclear and confusing. But it is a great guitar! I do like it alot! Thanks again for your reply. Link to comment Share on other sites More sharing options...
Crackity Jones Posted January 11, 2010 Share Posted January 11, 2010 Interesting! If I remember rightly, when I registered online I was taken immediately to a page giving the registration codes. I didn't get a card to register mine - maybe that's because I'm in the UK. I hear you about the manual - but as you say, the guitar itself is a corker. Link to comment Share on other sites More sharing options...
Phaze11111 Posted January 17, 2010 Author Share Posted January 17, 2010 After a call to Gibson I finally got the Guitar Rig 4 Pro software working. Gibson was very responsive in resolving the problem. Thank you Gibson. It looks like what Dusk Tiger owners need to do is register their Dusk Tiger using the registration link on Gibson's Dusk Tiger page. It's very important to use that DT page registration link and not the general registration link on their customer support page. Then once you register your Dusk Tiger with Gibson and provide the customer code on the little card that comes with the Dusk Tiger, you should receive an e-mail from them with the Guitar Rig 4 Pro and Ableton 8 software license codes. Link to comment Share on other sites More sharing options...
Crackity Jones Posted January 18, 2010 Share Posted January 18, 2010 You need to register your DT on the microsite using the customer code. You will then be given the registration codes for Ableton Live Lite and Guitar Rig. So, pretty much as I said, then. Link to comment Share on other sites More sharing options...
Phaze11111 Posted January 18, 2010 Author Share Posted January 18, 2010 Yes, Crackety you were essentially correct. Your response got me on the right track to resolve the problem. Thank you very much for your help! Link to comment Share on other sites More sharing options...
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