Poor Customer Service and Aftersales

[Tiufkas]

I recently contacted your company about registering my guitars. I received a reply from someone called Benton Cummings not answering my query. In the meantime I had a chance to play all the guitars out....and I replied to Bentons email with my review. I was concerned about how my older Epi standard and the 2 Epi's I bought were far better guitars then the 2 gibsons I bought. I received no reply.

 

Maybe I am more loyal to Gibson then Benton.....being concerned about the quality of my Les Paul Studio....and Standard....compared to my Epi's.

 

Or was it that I advised Benton to read my emails before he sent a reply.

 

Getting more disatisfied with Gibson and it's after-sales policy by the day.

 

The problems with my Gibson Standard and Gibson Studio are:

 

Too Light....not enough sustain

Frets too high

 

Compared to my Epi Standard...made in Korea...with stock pick-ups.....the 2 Gibsons are rubbish.

 

Maybe someone in your company will be concerned enough to address this problem.

[littlekenny]

the thing is, your complaints are personal things that you dont like but maybe somebody else does. Gibson cant tailor every guitar for each individual you know.

[FennRx]

why did you buy them then? and two of them no less.

 

1) the hollowness: you should have done your homework on chambering.

2) sustain: not all guitars sustain the same; perhaps you got a dud (or two). but again, why did you buy them?

 

i've played some gibson duds in my life, but ALL of them were FAR superior to the Korean and Chinese Epis. Sell your Gibsons. I'll buy the Standard for cheap right now since it is so awful.

[nolongermike@gibson]

What is the "after sales policy" you are dissatisfied with, if I may ask?

 

Personally, I get a load of sustain out of my Les Pauls, but it could be my pickups, my amp, my settings, so many things dictate that. Fret height is a matter of personal preference, no doubt. Some people love jumbo frets, most seem very happy with the frets we use, but the beautiful thing about the guitar and this fret height (unless you are saying these are mis-shaped somehow) is that you can always dress them down to your preference. By giving you more, you can trim some off. If we started out low, there's nowhere to go.

 

Before I thinned my herd I had both a Standard of fairly recent vintage, and a Studio from the 90's, and I loved the sustain I got from them both, stock, as-is. But its subjective and personal. Like, I can't stand a scalloped fretboard, but I have a pal who swears by them. I had another friend who dressed his Les Paul Custom frets down to next to nothing, a real "fretless wonder" and for me, I can't stand it because I like to bend the heck out of the strings. That guy also likes flatwounds and plays jazz. Please, don't get me started on flatwounds.... :)

 

Gibson has been chambering Les Pauls for quite some time now, and I personally don't have a problem with it. I have different Les Pauls for different needs, though. My ultra heavy Les Paul Custom is a tone beast in a different way then are my Classic or '59 Reissue.

 

So please, tell me what the issue is with the "after sales policy" because I'm not getting a clear picture from this post. I'd be glad to listen and help if there is something we can actually do.

 

I recently contacted your company about registering my guitars. I received a reply from someone called Benton Cummings not answering my query. In the meantime I had a chance to play all the guitars out....and I replied to Bentons email with my review. I was concerned about how my older Epi standard and the 2 Epi's I bought were far better guitars then the 2 gibsons I bought. I received no reply.

 

Maybe I am more loyal to Gibson then Benton.....being concerned about the quality of my Les Paul Studio....and Standard....compared to my Epi's.

 

Or was it that I advised Benton to read my emails before he sent a reply.

 

Getting more disatisfied with Gibson and it's after-sales policy by the day.

 

The problems with my Gibson Standard and Gibson Studio are:

 

Too Light....not enough sustain

Frets too high

 

Compared to my Epi Standard...made in Korea...with stock pick-ups.....the 2 Gibsons are rubbish.

 

Maybe someone in your company will be concerned enough to address this problem.

[NeoConMan]

Good dialogue Mike!

 

Not to steal the thread away, but might I ask what you've done to preserve the signatures on your Les Pauls?

I've always wondered if a clear could be shot on it to seal it up, or if a magic marker penetrates well enough to be truly permanent.

 

Do tell....

[nolongermike@gibson]

With a Sharpy, I haven't needed to protect the signatures. The sad thing is that the Les Paul Classic was actually signed by Les twice. The first time was the most beautiful signature I have every seen him do, but I used a silver "paint pen" which should have been sprayed over, because it came off and smudge, and never really seemed to "dry" so to speak. I took it back to Les on another trip to NYC in my pilgrimages to the Iridium, and he signed it with a Sharpy. However, its now the worst looking signature. That's how it goes with Les. Sometimes he writes wonderfully, other times it looks like a third-grader learning to write in cursive for the first time. This was one of those times. Still. I have the honor of having him sign the same guitar twice, and I have photos of the first go at it before it smudged for my memories.

[MI_Canuck]

The fret height is something I see as a BONUS with Gibson guitars... I personally like higher frets to help bends and makes fretting notes easier I find. I had two Epis prior to my Gibson SG and didn't like the lower Epi frets, especially if they had a bit of wear, since at that point you were left with nothing.

 

Mike@gibson brings up an excellent point - high frets allow you to level them down if that's what you want... And gives more material to wear for years of use before the frets get worn too low...

 

 

cheers

[AXE®]

I think .

 

I like Mike. A nice and much needed voice from the inside.

Welcome to the forum.

 

Rick ...