badger2196 Posted December 13, 2011 Share Posted December 13, 2011 Does anyone ever get responses from Epiphone/Gibson customer service? I have filed 3 questions with "Talk 2 Us" and have not heard a peep out of them. Link to comment Share on other sites More sharing options...
bigneil Posted December 13, 2011 Share Posted December 13, 2011 The only time I ever contacted Gibson, I got a reply very quickly indeed. However that was a few years ago now. Link to comment Share on other sites More sharing options...
Hungrycat Posted December 13, 2011 Share Posted December 13, 2011 Gibson is too busy fighting the government over wood and buying other companies to deal with these "customer" people they're always hearing about. Link to comment Share on other sites More sharing options...
EpiphoneFan1989 Posted December 13, 2011 Share Posted December 13, 2011 Gibson is too busy fighting the government over wood and buying other companies to deal with these "customer" people they're always hearing about. Â LOL Link to comment Share on other sites More sharing options...
badger2196 Posted December 13, 2011 Author Share Posted December 13, 2011 Hi  and welcome here  you can contact them here at the forum,  they are members here  If you're in Europe 'StijnV' is your man  he is very helpful   http://forum.gibson.com/index.php?/user/6-customerservice/  http://forum.gibson.com/index.php?/user/15276-stijnv/   Thanks Pete - I'll give that a try (and I am in the US, not Europe) Link to comment Share on other sites More sharing options...
RobinTheHood Posted December 13, 2011 Share Posted December 13, 2011 Gibson is too busy fighting the government over wood and buying other companies to deal with these "customer" people they're always hearing about. Â Ziiiiiiiinger!!!!!!!! Link to comment Share on other sites More sharing options...
dxdgenert Posted December 13, 2011 Share Posted December 13, 2011 Try the phone... Seriously, I hate when people complain about the speed of email responses when the company has a phone listed. Are we that disinclined to have human interaction that email has replaced the use of call centers, when available? The last time I contacted them, they were very helpful and sent a little care package for my trouble (there was a T-Shirt, as well, but I was wearing it during the photo): Â Â One of the best companies I have had to deal with... We'd all be so lucky to have evryone follow their customer service model. Link to comment Share on other sites More sharing options...
charlie brown Posted December 13, 2011 Share Posted December 13, 2011 I too, have had great response, from Gibson/Epiphone CS. Phoning is, obviously, immediate. But, even my e-mail questions were answered (usually) within 24 hours, or 48 hours, at the most. So..??? Â CB Link to comment Share on other sites More sharing options...
badger2196 Posted December 13, 2011 Author Share Posted December 13, 2011 Try the phone... Seriously, I hate when people complain about the speed of email responses when the company has a phone listed. Are we that disinclined to have human interaction that email has replaced the use of call centers, when available? The last time I contacted them, they were very helpful and sent a little care package for my trouble (there was a T-Shirt, as well, but I was wearing it during the photo): Â Â One of the best companies I have had to deal with... We'd all be so lucky to have evryone follow their customer service model. Really? You hate that do you? Well I hate it when I have to sit and waste my time on the phone waiting for "the next available representative". The company provides an email support service - they should respond to it!! Link to comment Share on other sites More sharing options...
badger2196 Posted December 13, 2011 Author Share Posted December 13, 2011 I too, have had great response, from Gibson/Epiphone CS. Phoning is, obviously, immediate. But, even my e-mail questions were answered (usually) within 24 hours, or 48 hours, at the most. So..??? Â CB Â So?? I didn't get any replies. Link to comment Share on other sites More sharing options...
charlie brown Posted December 13, 2011 Share Posted December 13, 2011 Well my ??? was because I don't KNOW "why" you didn't get any reply. It's not the experience(s) I've had, with Gibson/Epiphone CS. That's all. Â Did you call them?! Â CB Link to comment Share on other sites More sharing options...
dxdgenert Posted December 14, 2011 Share Posted December 14, 2011 There is NO way that you tried calling them... I have never waited. That is right, I have never been put on hold once I navigated (if you can even call it that) through the automated menu. Three rings and a person, every time. Link to comment Share on other sites More sharing options...
Barcham Posted December 14, 2011 Share Posted December 14, 2011 I've sent emails to customer support quite a few times, usually for information on something or other, and have always received a prompt and courteous reply within a day or two. I've also used customer support to report fake sellers on ebay and locally and have always received a reply thanking me for informing them and the fake sellers quickly vanish. I've never received a 'form letter', always a personal reply, from the same person each time actually. Much better service than I've received from the majority of companies I've dealt with regarding problems or requesting information. Link to comment Share on other sites More sharing options...
damian Posted December 14, 2011 Share Posted December 14, 2011 I've had good results overall...........It depends what the issue and / or questions are.............. Link to comment Share on other sites More sharing options...
Hungrycat Posted December 14, 2011 Share Posted December 14, 2011 Try the phone... Seriously, I hate when people complain about the speed of email responses when the company has a phone listed. Are we that disinclined to have human interaction that email has replaced the use of call centers, when available? The last time I contacted them, they were very helpful and sent a little care package for my trouble (there was a T-Shirt, as well, but I was wearing it during the photo): One of the best companies I have had to deal with... We'd all be so lucky to have evryone follow their customer service model. Â As much as I rag on Gibson that's pretty cool of them. Â I want one of those leather Epi straps SOOOOOO BAD. Maybe they'll send me one if I can convince them my LPC came without a fretboard...or a headstock...or anything else. PRETTYPLEASECANIHAZASTRAPEPIPHONE?!?!? Link to comment Share on other sites More sharing options...
Hungrycat Posted December 14, 2011 Share Posted December 14, 2011 LOL Â Â Ziiiiiiiinger!!!!!!!! Â Thank you! I'm here all week! Link to comment Share on other sites More sharing options...
badger2196 Posted December 14, 2011 Author Share Posted December 14, 2011 There is NO way that you tried calling them... I have never waited. That is right, I have never been put on hold once I navigated (if you can even call it that) through the automated menu. Three rings and a person, every time. Â So now I'm a liar? WOW Link to comment Share on other sites More sharing options...
KVL Posted December 14, 2011 Share Posted December 14, 2011 Dude, You seem pretty defensive... Relax... You asked what peoples experiences were and you're getting them. Â I do a customer service job and I can tell you, I get inquiries like yours quite often. Many times the email you sent them can be misrouted to the companies spam folder, or their reply is caught in yours. Sometimes the contact us link on their page will be down but if you enter the email address directly into your hotmail, outlook, whatever, it will work. Â Cyber communications are awesome when it works.... When it doesnt, calling a person is the old standby. Link to comment Share on other sites More sharing options...
Jack Middleton Posted December 14, 2011 Share Posted December 14, 2011 Try the phone... Seriously, I hate when people complain about the speed of email responses when the company has a phone listed. Are we that disinclined to have human interaction that email has replaced the use of call centers, when available? The last time I contacted them, they were very helpful and sent a little care package for my trouble (there was a T-Shirt, as well, but I was wearing it during the photo): Â Â One of the best companies I have had to deal with... We'd all be so lucky to have evryone follow their customer service model. I hope you don't mind me asking and it is your choice whether or not to disclose such information but what problems did you encounter? I bought a new G-400 the other day and the economy chord, truss rod hex key and instruction manuals are all missing. Link to comment Share on other sites More sharing options...
RobinTheHood Posted December 14, 2011 Share Posted December 14, 2011 I hope you don't mind me asking and it is your choice whether or not to disclose such information but what problems did you encounter? I bought a new G-400 the other day and the economy chord, truss rod hex key and instruction manuals are all missing. Â Did you buy it in person from a store? Because that is pretty typical of places like Guitar Center. They literally steal your swag and hope that you dont know any better. Link to comment Share on other sites More sharing options...
RaSTuS Posted December 14, 2011 Share Posted December 14, 2011 I hope you don't mind me asking and it is your choice whether or not to disclose such information but what problems did you encounter? I bought a new G-400 the other day and the economy chord, truss rod hex key and instruction manuals are all missing. Many retailers have a habit of making the extras disappear. There are several reasons, some floor stock may not be re-packed in it's original box, this can also occur at places where the box is opened for inspection purposes, some employees are less than honest. I don't think it makes a huge difference, the cable is of inferior quality (and shouldn't be used anyway), the manuals tell you suprisingly little about your particular product model, they are more often than not a generic manual that can fit in with most of it's guitar line due to the ambiguous nature of the content, the straps are usually the webbed nylon type, and very thin version of them too  You are much better to use quality variations of the crap they bundle. On the other hand, if you buy something new, then you should expect that all these inclusions are present, I can understand felling a little ripped off if they aren't. Link to comment Share on other sites More sharing options...
RobinTheHood Posted December 14, 2011 Share Posted December 14, 2011 On the other hand, if you buy something new, then you should expect that all these inclusions are present, I can understand felling a little ripped off if they aren't. Â I think that is the point, though. Yeah, that stuff is crap, but its supposed to be MY crap. Now, the poster and the sticker on the other hand, you cant just go out and buy somewhere. This post just reminded me that I got NONE of that stuff when I bought the Junior. It was a floor model, but I mean, come on! I wonder if Epiphone would send me one of those nifty little care packages if I called and told them I got ripped by GC...again! Link to comment Share on other sites More sharing options...
Jack Middleton Posted December 14, 2011 Share Posted December 14, 2011 I bought it online from digital village but they're missing, I didn't expect the freeby cord to be any good, I generally end up breaking them within a week and the shielding is terrible. Â I might give Epiphone a ring and see if I get any where. Link to comment Share on other sites More sharing options...
RaSTuS Posted December 14, 2011 Share Posted December 14, 2011 I might give Epiphone a ring and see if I get any where. Probably your best option Jack. Link to comment Share on other sites More sharing options...
KVL Posted December 15, 2011 Share Posted December 15, 2011 Let us know how you make out. :) Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.