dem00n Posted January 4, 2012 Posted January 4, 2012 Well whatever he did for the guitar should be free then, or at least discounted. How bad is the scratch, noticeable?
dem00n Posted January 4, 2012 Posted January 4, 2012 Down to wood? Damn, do they do refinshies? Are they good?
alexri Posted January 4, 2012 Posted January 4, 2012 The scratch just adds character man. Â Refinishes are lame, why hide the truth? Â It happened and it's part of the guitar's story now.
Dennis G Posted January 4, 2012 Posted January 4, 2012 he explained that he accidently someway scratched it I cry BS! He knows exactly what he did, and should have already made some concession to you like "no charge" or "get it fixed at my expense" or similar. "Someway scratched it"...Nah!! My 2 cents anyway.
Aster1 Posted January 4, 2012 Posted January 4, 2012 IMHO take the high road. Maybe he "didn't know how he did it for sure, but it doesn't sound like he tried to deny doing it. Just curious, didn't the person or company make ANY offers to make it right for you? I know stuff happens, just like today a first for us with an install in over 25 yrs of work. One of my best installer technicians was up in a clients attic stringing wire for a video system. Deep insulation and was asking me something on the Nextel radio. A board the client had installed under the insulation wasn't fastened properly, slid off the ceiling joists and right above my dang head. Bam, his foot comes thru the ceiling in the Great Room. I just about pooped right then & there. I called in our client and explained what happened and assured her that we would stop & fix the hole first off and have the mud daubers come over ASAP to refinish the texture on the ceiling to her satisfaction. Didn't matter to me about the board being loose up there or any excuses. If you do something wrong, you just make things right, period. Last time I checked, only one can walk on water, and he doesn't work for me. I work for him. Â Don't be P.O.ed. Simply tell them the facts that you know things can & do happen. Just how are we going to get this fixed back to the condition before the "accident" again? See what they say. There's ALWAY's time to become the heavy if you get "blown off" with a non acceptable response. That's what I'd do anyway. Â Best wishes & sorry to hear about the bummer mark!!! Â Aster
rocketman Posted January 4, 2012 Posted January 4, 2012 Sorry to hear about this. So was this a major brand store or a small owner's store? I would think that most stores carry some kind of insurance for something like this.
retrosurfer1959 Posted January 4, 2012 Posted January 4, 2012 I'm impressed he admitted it that makes him better than most. As for what you should do or what he should do It depends on what were talking about is it a large scratch on an expensive guitar that will destroy resale value in the future? or is it some minor cosmetic blemish on a guitar that's just gonna get beat up anyway. He made a mistake (it happens) he admitted it so no reason to be upset just look at it realistically and decide what you think should be done. Â Ive had that happen to me only once a guitar tech I knew and trusted slipped with a screwdriver and put a small divet in the top of my honey burst standard faded. He obviously felt like **** and was asking me what I wanted done about it and how much money I thought the damage was worth? It wa a guitar I planned on gigging with I tested the pickups and rewire it sounded great so I told him not to worry about it that **** happened. he wouldn't charge me for the work they had done and since I had supplied the pickups neither of us lost money. Honestly I was pissed for a little while until I thought it through. Now five years later that guitar has about 10 marks that are as bad or worse than that scratch and the tech and I still do business together and even laugh about it every once in a while. A good tech that knows his job and is willing to admit when they do something wrong is worth more than a scratch any day.
D-poland Posted January 4, 2012 Posted January 4, 2012 IMHO take the high road. Maybe he "didn't know how he did it for sure, but it doesn't sound like he tried to deny doing it. Just curious, didn't the person or company make ANY offers to make it right for you? I know stuff happens, just like today a first for us with an install in over 25 yrs of work. One of my best installer technicians was up in a clients attic stringing wire for a video system. Deep insulation and was asking me something on the Nextel radio. A board the client had installed under the insulation wasn't fastened properly, slid off the ceiling joists and right above my dang head. Bam, his foot comes thru the ceiling in the Great Room. I just about pooped right then & there. I called in our client and explained what happened and assured her that we would stop & fix the hole first off and have the mud daubers come over ASAP to refinish the texture on the ceiling to her satisfaction. Didn't matter to me about the board being loose up there or any excuses. If you do something wrong, you just make things right, period. Last time I checked, only one can walk on water, and he doesn't work for me. I work for him. Â Don't be P.O.ed. Simply tell them the facts that you know things can & do happen. Just how are we going to get this fixed back to the condition before the "accident" again? See what they say. There's ALWAY's time to become the heavy if you get "blown off" with a non acceptable response. That's what I'd do anyway. Â Best wishes & sorry to hear about the bummer mark!!! Â Aster wow! I'am again impressed with caliber of gibson people!could'nt have said any better myself.
retrosurfer1959 Posted January 4, 2012 Posted January 4, 2012 Ive had other techs do damage and then totally deny it even though we all know they did it. Those i'm a lot more upset about and they usually end up wishing they'd never seen me or my guitar in the first place as I can be a really unpleasant person when pushed. I even took a small local music store to small claims court for damage they did to a Gretsch Country Gentleman after they drilled several holes in the top in the wrong place, trying to repair a broken Bigsby. They ended up paying me the full value on the guitar and I got to keep the guitar which really pissed them off. They should have bought it back from me in the first place then at least they would have had the guitar.
SlashPerryBurst Posted January 4, 2012 Posted January 4, 2012 The scratch just adds character man. Â Refinishes are lame, why hide the truth? Â It happened and it's part of the guitar's story now. Â I have to disagree with you there. My Les Paul has a few little scratches here and there, but there's a nice story behind them all. In this case, he left it in the hands of a professional who should have known what he was doing. I'd be angry about that. Little honest scratches can be ok, but I'd much rather have them happen during a gig or rehearsal than have a constant reminder of an incompetent fool. Â Then again, I have a nickname for my guitar. To me she's very special and is second only to my girlfriend. ;)
Andy R Posted January 4, 2012 Posted January 4, 2012 Just wondering what the qualifications of the Guitar Tech were? Is this a private individual that runs a full time service or the local music store "Guitar Tech" other? Do they have any certification? I have worked on thousands of guitars and have made some mistakes... it happens... but luckily that was when I was teching guitars for the company not an actual customers guitar... Â That is a nightmare scenario for any responsible, professional technician and In my case I would do everything in my power to make the situation right with the customer. On the other side as a customer I can be very forgiving depending on the situation and sincerity of the person who made a mistake... So in the end I guess it is up to you... I realize you are understandably upset but how much grief is it worth to you and him? What comes around goes around... Â Â Andy
pippy Posted January 4, 2012 Posted January 4, 2012 I'm with Aster and retro on this. Â Accidents can happen even to professionals. The guy has held up his hands. Â IMO what you both have to do now is be adult enough to work out a mutually agreeable solution in an amicable fashion. Â If the mark is too distracting then it should be up to the tech to get it repaired to your satisfaction. He should have some type of insurance to cover his own costs in this regard. Â If he's otherwise a good tech and it's really not too bad and you can live with it then you and he should discuss a price compromise. Â P.
Guest farnsbarns Posted January 4, 2012 Posted January 4, 2012 I would demand that he buy it from you at the full replacement value. I would not be happy with a refinish. Might sound harsh and unforgiving but it's guitar tech 101 not to scratch a guitar and if you do, you know it's going to cost you. If he has any semblance of a spine he'll accept that.
retrosurfer1959 Posted January 4, 2012 Posted January 4, 2012 Â Then again, I have a nickname for my guitar. To me she's very special and is second only to my girlfriend. ;) Â Â Hopefully your young and you'll grow out of that guitars are just things when they start meaning that much too you it's something to worry about.
alexri Posted January 4, 2012 Posted January 4, 2012 Hopefully your young and you'll grow out of that guitars are just things when they start meaning that much too you it's something to worry about. Â I completely disagree. Â Jimmy Page refers to his guitar as his "wife." Â BB King and SRV both wrote songs about their guitars. Â If you go to a Donovan concert he spends half the show talking about "Kelly," his green acoustic. Â If you think guitars are "just things," you're definitely in the minority.
Searcy Posted January 4, 2012 Posted January 4, 2012 Mistakes happen. There's no getting around it. It's how you deal with them that is the real thing. Get over being pissed and decide what it would really take to make it right. Would a $200 credit do it or will you really have to have a total refinish? Only you can decide but it's better to pick something that is actually within the power of the tech to do. You tweo will have to reach a deal that both of you can live with.
JellyWheat Posted January 4, 2012 Posted January 4, 2012 Mistakes happen. There's no getting around it. It's how you deal with them that is the real thing. Get over being pissed and decide what it would really take to make it right. Would a $200 credit do it or will you really have to have a total refinish? Only you can decide but it's better to pick something that is actually within the power of the tech to do. You tweo will have to reach a deal that both of you can live with. Another +1 for Searcy. Â [i can't say a word more until I see with my own eyes what we are talking about here... ] Â Just bear in mind that, in dealing with this guy, you might need him in the future. If he is a good tech that just made a mistake, try to work it out like a gentleman is my advice. Â B) J/W
Sinner 13 Posted January 4, 2012 Posted January 4, 2012 Just another excuse to learn the basics, and DIY..... that way if it gets screwed up, you have no one to blame but yourself.
zigzag Posted January 4, 2012 Posted January 4, 2012 In the service business, people screw up. It's how they deal with their screw-up that makes the difference. If he realizes this, then he will do what it takes to make you happy, within reason.
spike286 Posted January 4, 2012 Posted January 4, 2012 Not knowing how bad it looks I would suggest that they give you one hell of a discount on a replacement then you have that one as a back up and the original that I'm sure you still like.
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