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AWFUL Gibson service on parts - transcale


jkoz

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Posted

I feel caught in a sequel to One Flew Over the Cuckoos Nest or Catch-22.

 

I'm a very happy owner of a Steinberger Transcale baritone 6-string. Awesome and fun guitar.

 

All I need is a graphite bow-tie saddle, a spare capo, and a couple of volume knobs.

 

I call Gibson and they WILL NOT deal with JUST customers (it makes zero difference that we're the ones PLAYING the darn guitars) and send me to Musicians Friend, American Music, and Music 123. Those folks have NO CLUE what I'm talking about, don't use Gibson part numbers and tell me to call Gibson. The lady at Musicians Friend tried to sell me a Fender Jazz bass volume knob. "We only stock and source part for popular guitars." Gibson in turn tells me to call, guess who...Musicians Friend, American Music, and Music 123. WTF?

 

Ned, if you check these posts, how could you let such an awesome instrument and your good name become associated with such a low-class outfit like Gibson?

 

Customer service? Right.

 

Does anyone have any idea how to get those parts?

 

Jkoz

Posted

I'm not sure if this is any help to you but it seems Ed Roman stocks Steinberger parts, whether they're the proper ones for you guitar I wouldn't know. Here's the link http://www.edroman.com/guitars/steinberger/parts.htm

 

I'm not sure if you checked this out either. http://www.steinberger.com/tech20080002.html

 

Synapse Accessory and Part Information

 

Below is a list of available Steinberger Synapse accessories and parts. To find out how to purchase these, visit www.Steinberger.com or call 1-800-444-2766.

 

STRINGS

 

* TranScale 6-String Guitar - LIGHT (.048w, .038w, .028w, .017, .013, .010) SST-100

* TranScale 6-String Guitar - STANDARD (.046w, .036w, .026w, .017, .013, .010) SST-101

* TranScale 6-String Guitar - LIGHT BARITONE (.068w, .052w, .038w, .022w, .016, .012) SST-102

* TranScale 6-String Guitar - STD BARITONE (.070w, .052w, .038w, .028w, .018, .014) SST-103

* 6-String Guitar - LIGHT (.046w, .036w, .026w, .016, .011, .009) SST-104

* 6-String Guitar - STANDARD (.046w, .036w, .026w, .017, .013, .010) SST-105

* TransTrem Calibrated 6-String Guitar - LIGHT (.046w, .036w, .026w, .016, .011, .009) SST-106

* TransTrem Calibrated 6-String Guitar - STD (.046w, .036w, .026w, .017, .013, .010) SST-107

* 4-String Bass Guitar – LIGHT (.095, .075, .060, .040) SST-108

* 4-String Bass Guitar – STANDARD (.105, .085, .065, .045) SST-109

* 5-String Bass Guitar - High C (.105, .085, .065, .045, .029) SST-110

* 5-String Bass Guitar - Low B (.128, .105, .085, .065, .045) SST-111

 

*Note:

 

1. "TranScale 6-String Guitar" strings fit 28-5/8" scale Synapse TranScale guitars only.

2. "6-String Guitar"strings fit Steinberger USA, Synapse and Spirit by Steinberger guitars.

3. "TransTrem Calibrated 6-String Guitar" strings are recommended for use on all TransTrem equipped models. All strings stretch at different rates. These special lengths are calibrated so that strings stay in better tune together on the TransTrem. If all strings are the same length, they will not transpose well.

 

CASE COLLECTION

 

* Synapse Guitar Gigbag (included with Synapse guitar) SGB-100

* Synapse TranScale Gigbag (included with Synapse guitar) SGB-101

* Synapse Bass Gigbag (included with Synapse guitar) SGB-102

* Synapse & TranScale Hard Case SHC-100

* Synapse Bass Hard Case SHC-101

 

CAPO

 

* Guitar Trans Capo - Roller ONLY SCA-100

* Guitar Trans Capo - Complete Assembly SCA-101

* Guitar Trans Capo - Adjustment Screws (2) SCA-102

* Guitar Trans Capo - Adjustment Bushing w/ screws (2) SCA-103

* Bass Trans Capo - Roller ONLY SCA-104

* Bass Trans Capo - Complete Assembly SCA-105

* Bass Trans Capo - Adjustment Screws (2) SCA-106

* Bass Trans Capo - Adjustment Bushing w/ screws (2) SCA-107

 

STRAP

 

* Guitar Synapse - Strap Hook w/ screws (2) SSH-100

* Bass Synapse - Strap Hook w/ screws (2) SSH-101

* All Synapse - Strap Button w/ Screw (1) & Washer (1) SSB-100

 

KNOBS

 

* All Synapse - Large Knob (1) SKB-100

* All Synapse - Small Knobs (1) SKB-101

* Guitar Synapse - Slider Cap Black (1) SKB-102

 

TOOLS

 

* All Synapse - Hex Wrench Set (2 - 1.5mm & 2.0mm) SAW-100

 

FIXED BRIDGE

 

* Guitar Synapse - Fixed Bridge w/ Hardware SBR-100

* Guitar Transcale - Fixed Bridge w/ Piezo AsseMbly & HW SBR-101

* Guitar Synapse - Fixed Bridge w/ Piezo AsseMbly & HW SBR-102

* All Synapse - Saddle Clamp Pad w/ Set Screw SBR-103

* Guitar Synapse Saddle - Saddle w/ screws (2) One Fits All SBR-104

* Bass Synapse Saddle - Saddle w/ screws (2) One Fits All SBR-105

* Guitar Synapse String Jaw - Jaw (1) One Fits All SBR-106

* Bass Synapse String Jaw - Jaw (1) One Fits All SBR-107

 

PICKUPS

 

* Guitar Synapse Pickup - Neck Steinberger/EMG SSR (1) SPU-100

* Guitar Synapse Pickup - Bridge Steinberger/EMG SST (1) SPU-101

* Guitar TranScale Pickup - Neck EMG-85 (1) SPU-102

* Guitar TranScale Pickup - Bridge EMG-81 (1) SPU-103

* Bass Synapse Pickup - EMG 40P5 (1) SPU-104

* Guitar Synapse HB Stabilizers -Pickup Stabilizer Kit w/ Screws SPU-105

* Guitar Synapse SC Stabilizers -Pickup Stabilizer Kit w/ Screws SPU-106

 

ELECTRONICS

 

* Guitar Synapse Harness - Pots (2) & Slider (1) SEL-100

* Guitar Trans Harness - Active PCB w/ Pots (4) & Toggle (1) SEL-101

* Bass Synapse Harness - Active PCB w/ Pots (4) SEL-102

* Guitar Synapse Control Cover - Black w/ screws (4) SEL-103

* Guitar Trans Control Cover - Black w/ screws (4) SEL-104

* Guitar Trans Battery Holder - With screws (4) SEL-105

* Bass Synapse Control Cover - Black w/ screws (4) SEL-106

 

HEADPIECE

 

* Guitar Synapse Headpiece - Headpiece w/ screws (2) SHP-100

* Bass Synapse Headpiece - Headpiece w/ screws (2) SHP-101

 

PIEZO

 

* Guitar Trans Piezo - Piezo AsseMbly w/ wiring SPZ-100

* Bass Synapse Piezo - Piezo AsseMbly w/ wiring SPZ-101

* Guitar Trans Saddle - Ebony SPZ-102

* Guitar Trans Saddle - Steel SPZ-103

* Guitar Trans Saddle - Graphite SPZ-104

* Bass Synapse Saddle - Ebony SPZ-105

* Bass Synapse Saddle - Steel SPZ-106

* Bass Synapse Saddle - Graphite SPZ-107

 

MISC. HARDWARE

 

* Guitar Synapse Bridge Screw Kit - All Hex Screws (13) MH-100

* Guitar Trans Bridge Screw Kit - All Hex Screws (5) MH-101

* Bass Synapse Bridge Screw Kit - All Hex Screws (5) MH-102

* Guitar Synapse Head Screw Kit - All Hex Screws (6-Dome Set Screw-4x0.7mm Thread) SMH-103

* Bass Synapse Head Screw Kit - All Hex Screws (5-Dome Set Screw-6x1mm Thread x 6mm) SMH-104

 

 

Good luck.

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